Service Delivery Coordinator

2 weeks ago

Bristol, Bristol, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth delivery of our services to customers.

Main Responsibilities
  • Customer Service: Provide exceptional customer service and ensure that customers receive a high level of support and assistance.
  • Station Operations: Assist with the safe and punctual departure of trains from the station, ensuring that all necessary procedures are followed.
  • Information Provision: Provide accurate and timely information to customers, including information about train schedules, delays, and disruptions.
  • Station Maintenance: Ensure that the station is clean and safe for customers, including the maintenance of toilets, waiting rooms, platforms, stairs, and subways.
  • Teamwork: Work collaboratively with other team members to ensure that our services are delivered to a high standard.
Requirements
  • Customer Service Skills: Possess excellent customer service skills and be able to provide a high level of support and assistance to customers.
  • Communication Skills: Have strong verbal and written communication skills, including the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Be able to think critically and solve problems in a calm and professional manner.
  • Teamwork: Be able to work effectively as part of a team and contribute to the achievement of our goals and objectives.
Working Arrangements

We are a flexible employer and offer a range of working arrangements to support our colleagues. This role will require you to work a variety of shifts, including weekends and bank holidays.

Benefits

We offer a range of benefits to our colleagues, including a competitive salary, comprehensive training, and opportunities for career development. We are committed to providing a supportive and inclusive work environment that allows our colleagues to thrive.

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