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Operations Administrator

4 months ago


London, United Kingdom Tavistock and Portman NHS Foundation Trust Full time

Job summary

Join our team as a Band 4 Operations Administrator, where you will play a vital role in providing administrative and project support to a range of tasks. The Operations team within Education and Training supports the Senior Leadership and wider professional services and faculty. You will work with the Head of Operations and others to provide operational support to ensure the smooth provision of our services to staff and students.

Main duties of the job

Your responsibilities will include dealing with enquiries from students and staff coming into the Dean's Office, acting as first point of contact. You will offer support on day-to-day matters such as applications for funding and ID badges. You will be responsible for administrative tasks within DET Operations, including all-directorate communications and arranging directorate-wide meetings, as well as providing secretarial support to a range of meetings and committees.

You will provide effective and efficient administration which supports management by ensuring a high standard of data quality and by making the best use of capacity and will work as a member of a functional, task-based team, ensuring robust communication and liaison with colleagues. You will be responsible for the provision of a professional, comprehensive, and effective administrative service to the DET Operations team.

About us

The Tavistock and Portman NHS Foundation Trust is a specialist mental health Trust, providing a full range of over 30 mental health services and psychological therapies for children and their families, young people and adults. The Trust is also registered with the Office for Students and the Division of Education & Training (DET) delivers over 100 education and training courses to over 4,000 students, including Master's and Doctoral degrees through University Partners. The Trust educators are also clinicians, creating a rare clinician-tutor-academic model delivered in a healthcare setting where theory and practice are in constant conversation.

Job description

Job responsibilities

Provide a high-quality administrative service to the DET Operations team and Education and Training Senior Leadership Team. Deal with staff and student queries in person, by telephone and by e-mail, with appropriate level of sensitivity and confidentiality, redirecting queries to the relevant colleagues in line with standard operating procedures and processes. Use a range of communication skills to develop effective relationships with managers, teams within professional services and across the directorate, and other colleagues. Use developed communication skills with students who may be upset or have difficulty understand, and at times to give disappointing information to students. Assist in maintaining accurate records using excel, providing up-to-date information to supervisors and staff as appropriate. Develop and maintain up-to-date and relevant knowledge in relation to the Directorate of Education and Trainings provision and processes. Operate independently within agreed processes, escalating queries to line manager when necessary. Support other staff within professional services as needed during peak period, as instructed by the Head of DET Operations. Co-ordinate and set up meetings and interviews, prepare and compile agendas, presentation of material, take and produce formal minutes when necessary and circulate as appropriate. Book virtual video conference and physical rooms as required. Responsible for printing ID badges and booking parking spaces for visiting lecturers. Contribute to projects and quality improvement initiatives. Where appropriate, ensure that all student information is recorded on SITS (the student records system) as the Directorates primary source of student records. Person Specification

Qualifications

Essential

Educated to Diploma / NVQ Level 4 or 5 or equivalent experience (2)

Experience

Essential

Previous experience of working within an administrative role and in an office environment

Desirable

Experience working in HE

Skills & Knowledge

Essential

Knowledge of Microsoft Office programmes (use of word)

Desirable

Skilled in minute taking and committee administration