Software Developer – Contact Centre
2 weeks ago
Software Developer – Contact Centre
KEY ACCOUNTABILITIES:
You will lead the design, development and support of major business applications.MAIN ACTIVITIES:
Translate business requirements into functional and technical requirements. Create technical designs with the view to implementing these solutions in an n-tier environment, taking into account performance, scalability and impact on existing systems and the running of the business. CI-CD Develop solutions adhering to technical designs, business requirements and development standards. Ensure projects are delivered on time and meet business requirements. Test and document applications. Follow company guidelines for deployment and change control. Provide accurate development estimates, deliver complete components / solutions on schedule. Engage with customers To support Managers to manage the key risks within your department. KEY SKILLS:
Essential
Desirable
Agile methodologies Power BI Previous development experience with Zendesk, Twilio, and BotpressWho are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
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