IT Support Engineer

1 month ago

Upminster, United Kingdom Arcus Solutions Full time

We are currently recruiting for an experienced IT Support Engineer, to join us on a permanent basis at our Upminster office with some travel to other sites as and when required.

You'll be the first point of contact for all IT related incidents and service requests, providing 1st and 2nd line support for all remote and office-based colleagues. You'll ensure all IT deliverables and timescales are met, ensuring you achieve a high standard of customer satisfaction whilst providing excellent end user experience.

You'll take on shared responsibility for the IT ticketing system, monitoring, and responding to all IT service requests whether that's via the ticketing system, email, or phone queries. Whilst ensuring the requests not received via the ticketing system are properly logged and managed through to resolution, either directly or via engagement of the relevant escalation points. You'll carry out fault analysis and implement any temporary or permanent fixes ensuring normal service is ensued as soon as possible. You'll support with configuring, administering, and troubleshooting problems with mobile phones, tablets, and other mobile devices as well as Windows end user devices and Windows Severs. You'll participate in deployment and upgrades of system software, user software and devices as and when required. You will also be providing support for Mitel VOIP phone system and managing security upgrades and anti-virus across the desktop estate. We currently have a number of exciting IT projects in flight which the successful candidate will have the opportunity to be involved in.

It'll be challenging working within a fast-paced environment with constant conflicting priorities and demanding workload, but with your ability to communicate efficiently, multi-tasking and prioritising it'll be second nature to you. As this role will be 'no two days the same' you'll get to pick up different skills and experiences constantly which will help you progress further within this role.

Ideally, you will have experience working within a similar 1st/2nd line support role with exposure to Office 365, VOIP telephony, end-user support and Windows operating systems, exposure to Microsoft Azure/Cloud services is also desirable. You will have excellent customer service skills, with a passion to deliver an outstanding service within an IT role and have exceptional communication skills, as you'll be communicating via multiple channels be it, email, phone, Microsoft Teams or in person.

You'll be friendly, enthusiastic with a positive can-do attitude, going the 'extra-mile' and be an innovative smart worker finding ways to solve problems and do things efficiently and more effectively. You'll have strong administration and organisation skills as you'll be keeping tickets, documentation and records up to date. For the right candidate there are ample career progression routes within the business.

You'll be working 40 hours Monday to Friday, as well as providing out-of-hours cover and rostered on the on-call rota.

When you join us, you will receive:

  • Salary: up to £34,000 maximum depending on experience.
  • Up to 4% discretionary bonus scheme, subject to achievement of targets.
  • 25 days annual leave + Bank Holidays
  • Generous contributory pension scheme of matched contributions between 5% and 6% max.
  • Life Assurance
  • Learning & Development opportunities
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health cash plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

  • IT Support Engineer

    2 weeks ago

    Upminster, United Kingdom Arcus FM Full time

    We are currently recruiting for an experienced IT Support Engineer, to join us on a permanent basis at our Upminster office with some travel to other sites as and when required.You'll be the first point of contact for all IT related incidents and service requests, providing 1st and 2nd line support for all remote and office-based colleagues. You'll ensure...

  • IT Support Specialist

    1 week ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    {"h1": "IT Support Engineer Role at Arcus Solutions", "p": "At Arcus Solutions, we are seeking an experienced IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing first and second-line support for all IT-related incidents and service requests.Your primary focus will be on ensuring the smooth...

  • IT Support Specialist

    1 week ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    {"h1": "IT Support Engineer Role at Arcus Solutions", "p": "At Arcus Solutions, we are seeking an experienced IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing first and second-line support for all IT-related incidents and service requests.Your primary focus will be on ensuring the smooth...

  • IT Support Specialist

    8 hours ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As the first point of contact for all IT-related incidents and service requests, you will provide 1st and 2nd line support for our remote and office-based colleagues.Key ResponsibilitiesProvide technical support for all IT-related issues, including hardware,...

  • IT Support Specialist

    4 hours ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As the first point of contact for all IT-related incidents and service requests, you will provide 1st and 2nd line support for our remote and office-based colleagues.Key ResponsibilitiesProvide technical support for all IT-related issues, including hardware,...

  • IT Support Specialist

    2 days ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As the first point of contact for all IT-related incidents and service requests, you will provide 1st and 2nd line support for our remote and office-based colleagues.Key ResponsibilitiesProvide technical support for IT-related incidents and service...

  • IT Support Specialist

    2 days ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As the first point of contact for all IT-related incidents and service requests, you will provide 1st and 2nd line support for our remote and office-based colleagues.Key ResponsibilitiesProvide technical support for IT-related incidents and service...

  • IT Support Specialist

    2 weeks ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As a key member of our IT department, you will be responsible for providing first and second-line support to our employees, ensuring that all IT-related incidents and service requests are resolved efficiently and effectively.Key ResponsibilitiesProvide first...

  • IT Support Specialist

    2 weeks ago

    Upminster, Greater London, United Kingdom Arcus Solutions Full time

    About the RoleWe are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As a key member of our IT department, you will be responsible for providing first and second-line support to our employees, ensuring that all IT-related incidents and service requests are resolved efficiently and effectively.Key ResponsibilitiesProvide first...

  • Field Service Engineer

    3 weeks ago

    Upminster, United Kingdom Rise Technical Recruitment Full time

    About the RoleRise Technical Recruitment is seeking a skilled Field Service Engineer to join our team in the Fire Protection industry. As a Fire Protection Engineer, you will be responsible for servicing and repairing fire protection equipment, ensuring the safety of people and property.Key ResponsibilitiesInstall, diagnose, and repair fire protection...

  • Field Service Engineer

    3 weeks ago

    Upminster, United Kingdom Rise Technical Recruitment Full time

    About the RoleRise Technical Recruitment is seeking a skilled Field Service Engineer to join our team in the Fire Protection industry. As a Fire Protection Engineer, you will be responsible for servicing and repairing fire protection equipment, including valve sets and sprinklers.Key Responsibilities:Install, diagnose, and repair fire protection...

  • Fire Protection Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team in the Fire Protection industry. As a Field Service Engineer, you will be responsible for servicing and repairing fire protection equipment, ensuring the highest level of safety and compliance.Key Responsibilities:Servicing and repairing fire...

  • Service Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team in the Fire Protection industry. As a Fire Protection Engineer, you will be responsible for servicing and repairing fire protection equipment, ensuring the highest level of safety and compliance.Key Responsibilities:Servicing and repairing fire...

  • Field Service Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer - Fire Protection Specialist to join our team. As a key member of our team, you will be responsible for providing expert technical support and maintenance services to our clients in the fire protection industry.Key Responsibilities:Carry out routine maintenance...

  • Field Service Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer - Fire Protection Specialist to join our team. As a key member of our team, you will be responsible for providing expert technical support and maintenance services to our clients in the fire protection industry.Key Responsibilities:Carry out routine maintenance...

  • Field Service Engineer

    2 weeks ago

    Upminster, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionJob Title: Field Service Engineer - Fire Protection SpecialistJob Type: Full-timeIndustry: Fire ProtectionCompany: Rise Technical Recruitment LimitedLocation: Remote (with travel to various sites across the M25)Job Summary:We are seeking a highly skilled Field Service Engineer with a background in Fire Protection Engineering to join our team....

  • Mechanical HVAC Maintenance Engineer

    1 week ago

    Upminster, United Kingdom Randstad Full time

    A Leading facilities management company is recruiting for a Mechanical Engineer to join them on a permanent basis.This role will suit an aspiring Mobile Engineer that is looking to take the next step in their career with an award winning firm!Our Client provides the latest FM technology, multi- industry experience and the skills of a dedicated workforce for...

  • Field Service Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team. As a Fire Protection Specialist, you will be responsible for servicing fire protection equipment, diagnosing issues, and performing repairs. This is a fantastic opportunity to work with a leading company in the fire protection industry,...

  • Field Service Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer - Fire Protection Specialist to join our team. As a key member of our team, you will be responsible for providing expert technical support and maintenance services to our clients in the fire protection industry.Key Responsibilities:Perform routine maintenance...

  • Field Service Engineer

    2 weeks ago

    Upminster, Greater London, United Kingdom Rise Technical Recruitment Full time

    Job Summary:Rise Technical Recruitment is seeking a highly skilled Field Service Engineer to join our team in the Fire Protection industry. As a Field Service Engineer, you will be responsible for installing, diagnosing issues with, and repairing fire protection equipment at various sites across the M25.Key Responsibilities:Install and maintain fire...