IT Support Specialist

1 month ago

Upminster, Greater London, United Kingdom Arcus Solutions Full time
About the Role

We are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As the first point of contact for all IT-related incidents and service requests, you will provide 1st and 2nd line support for our remote and office-based colleagues.

Key Responsibilities
  • Provide technical support for IT-related incidents and service requests
  • Ensure all IT deliverables and timescales are met
  • Monitor and respond to IT service requests via the ticketing system, email, or phone queries
  • Carry out fault analysis and implement temporary or permanent fixes
  • Support with configuring, administering, and troubleshooting problems with mobile phones, tablets, and other mobile devices
  • Participate in deployment and upgrades of system software, user software, and devices
  • Provide support for Mitel VOIP phone system and manage security upgrades and anti-virus across the desktop estate
Requirements
  • Experience working in a similar 1st/2nd line support role
  • Exposure to Office 365, VOIP telephony, end-user support, and Windows operating systems
  • Excellent customer service skills and a passion to deliver an outstanding service
  • Exceptional communication skills and ability to communicate via multiple channels
  • Strong administration and organisation skills
What We Offer
  • Salary: up to £34,000 maximum depending on experience
  • Up to 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • Generous contributory pension scheme of matched contributions between 5% and 6% max
  • Life Assurance
  • Learning & Development opportunities
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health cash plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres
About Arcus Solutions

We are passionate about individual development and offer industry-leading Learning & Development opportunities to all our staff across our organisation.

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