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IT Support Specialist
2 months ago
We are seeking an experienced IT Support Engineer to join our team at Arcus Solutions. As the first point of contact for all IT-related incidents and service requests, you will provide 1st and 2nd line support for our remote and office-based colleagues.
Key Responsibilities- Provide technical support for all IT-related incidents and service requests
- Ensure all IT deliverables and timescales are met, achieving a high standard of customer satisfaction
- Monitor and respond to all IT service requests via the ticketing system, email, or phone queries
- Carry out fault analysis and implement temporary or permanent fixes to ensure normal service is restored as soon as possible
- Support with configuring, administering, and troubleshooting problems with mobile phones, tablets, and other mobile devices, as well as Windows end-user devices and Windows Servers
- Participate in deployment and upgrades of system software, user software, and devices as required
- Provide support for Mitel VOIP phone systems and manage security upgrades and anti-virus across the desktop estate
- Experience working in a similar 1st/2nd line support role with exposure to Office 365, VOIP telephony, end-user support, and Windows operating systems
- Excellent customer service skills and a passion to deliver an outstanding service within an IT role
- Exceptional communication skills, with the ability to communicate via multiple channels
- Strong administration and organisation skills, with the ability to keep tickets, documentation, and records up to date
- Salary: up to £34,000 maximum depending on experience
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6% max
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health cash plan
- Up to 10% off B&Q/Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
We are passionate about individual development and offer industry-leading Learning & Development opportunities to all our staff across our organisation.
