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Customer Service Agents
Temporary Ongoing ( Monday 7th October 2024- 24th December 2024- with potential to extend to January)
Ryton On Dunsmore with hybrid opportunity
£12.60 per hour
Monday- Friday 9am- 5:30pm or 9:30am-6pm
We are looking for customer service agents to support our client on a temporary basis due to increased staffing within the peak period of business.
Customer Service Agent Responsibilities-
- Customer Support: Provide exceptional phone and email support to our corporate business customers, ensuring queries and issues are resolved efficiently and professionally.
- Complaint Resolution: Take ownership of customer complaints, handling them from start to finish, and ensuring a satisfactory resolution for the customer.
- Trend Identification: Analyze customer interactions to identify trends and common issues, providing insights to improve overall service.
- Follow-Up: Ensure timely follow-up on all customer queries and complaints, maintaining consistent communication until the issue is fully resolved.
- Cross-Department Liaison: Work closely with other departments to ensure a seamless experience for our customers, coordinating with teams to resolve any complex issues.
- Communication: Demonstrate strong verbal and written communication skills, ensuring clear, concise, and professional interactions at all times.
- Multi-Tasking: Manage multiple customer queries simultaneously, prioritizing tasks effectively to meet deadlines.
- Technical Skills: Utilize Microsoft Excel and other Microsoft Office applications to track and report customer issues, and manage data efficiently.
- Ownership & Responsibility: Take full responsibility for the customer experience, showing confidence and professionalism in all interactions, especially on the phone.
Customer Service Agent Requirements-
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Confident and professional phone manner.
- Strong problem-solving abilities, with a focus on resolving issues from start to finish.
- Ability to identify trends and suggest improvements based on customer feedback.
- Proficiency in Microsoft Office, particularly Excel.
- Strong multi-tasking skills and ability to manage competing priorities.
- A proactive and responsible attitude, with a commitment to delivering exceptional customer service.
Please apply in the first instance with a copy of your most up to date CV.
CPDaventry
