Food & Beverage Assistant

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.

Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.

We have an exciting opportunity for a Food and Beverage Assistant to join our team

Job purpose: To increase guest satisfaction by providing prompt, efficient, trouble-free and courteous food and beverage service connected with meeting and greeting guests, taking orders, serving food and beverages and ensuring guests receive a four-star Roe Park Resort experience”.

DEPARTMENT:                    Food & Beverage

 EMPLOYMENT TYPE:         Casual

 REPORTS TO:                      Restaurant Manager

About The Role

PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE

• To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager/Supervisor.

• To be fully conversant with every menu item and to provide explanations as requested and promote additional sales accordingly

• To ensure that all guests’ wishes are met so far as is reasonably possible.

• Provides efficient, prompt, trouble free and courteous service by bussing, serving and setting tables

• To communicate with other staff and departments

• Accurately records, pre-checks and picks up all food and beverage orders

• Serves guests their food and beverage promptly and courteously

• Sets tables as needed prior to guest arrival

• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times

• Ensures the smooth running of the assigned station at all times

• Promotes additional sales by taking opportunities to up-sell, in manner that is professional and courteous

• Is familiar with all equipment relating to the Restaurant

• Makes clear orders to kitchen production and bar regarding beverages, register orders according to hotel procedures

• Confers with the Restaurant Manager/Supervisor concerning set-ups and last-minute changes.

• Checks the restaurant reservations list frequently during the shift

• To report all comments/complaints/problems to the Restaurant Manager/Supervisor

• Provide service of food and beverage to guests at weddings, functions, private dinners etc

 KNOWLEDGE OF RESTAURANT PRODUCTS, TECHNOLOGY AND EQUIPMENT

• Is fully conversant with the Restaurant POS (point of sale) system

• Is able to operate credit card machines and other key equipment

• Has a good understanding of all items contained within the menus and wine lists

• Has a knowledge of the products the Hotel itself has to offer

  SECURITY, HYGIENE, HEALTH & SAFETY

• Acknowledge HACCP (Hazard analysis and critical control points)

• Responsible for cleanliness of all items and equipment in your work area

• Adheres to HOTEL policy on grooming, dress code, personal hygiene, body language and conduct

• Full understanding of cash handling procedures

• Reports any suspicious behaviour of guests and staff to the Manager and security

• Ensures that all discrepancies in cash are reported to the Manager/Supervisor

• Maintains high confidentiality in regard to guest privacy

• Notifies Manager regarding lost and found property

• Ensures that all potential and real hazards are reported immediately

• Fully understand the Hotel’s fire, emergency, and bomb procedures

• Works in a safe manner that does not harm or injure self or others

• Supports a safe working environment by applying the Hotel’s regulations and adhering to existing laws and regulations

MISCELLANEOUS

• Assists the Restaurant Manager or Supervisor when requested

• Attends meetings and training sessions as required by the Restaurant Manager or Hotel

• Accepts flexible work schedule required for restaurant and hotel operations

• Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers/supervisors/managers to treat co-workers, supervisors/managers and members/guests with respect and courtesy, and to refrain from abusive, insubordinate and /or violent behaviour

• Respect hotel property and that of guests and fellow employees

• Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct

• Assists other departments when required

• May be required to carry out additional duties not listed to suit the business demands.

• Continuously seeks to endeavour professionalism in own job function

• Knows:

o   Hotel fire, bomb and emergency procedures

o   Hotel health and safety policies and procedures

o   Hotel facilities and nearby sights of interest and importance (ie hospitals, stations, tourist sights)

o   Hotel and corporate marketing and promotional programs

o   Corporate clients and clients generating high business volume

Skills Needed

About The Company

A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.

Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.

• 118 guest rooms and luxury suites

• 2 Self Catering Houses - The Lodge and The Cottage

• 18 hole parkland golf course and driving range

• Elemis spa perfect for a relaxing spa break

• Two award-winning restaurants and bars

• Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails

• Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

Where modern luxury meets traditional Irish charm and hospitality.

Company Culture

Roe Park Resort & Spa: A Workplace Oasis

At Roe Park Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment.

Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations.

Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires.

Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return.

Apply now if you would like a new opportunity and join our committed and talented team.

Desired Criteria

• Positive sales attitude
• Food Handlers Certificate
• First Aid Certificate
• Must have one year’s previous experience working in a public facing position, preferably bars, restaurants etc
• Experience of cash handling
• Can operate computerised Cash Register

Required Criteria

• Must have good interpersonal skills
• Be able to build and maintain a good working relationship with colleagues and customers at all levels.
• Enjoy working as part of a team and have the ability to multitask
• Be adaptable
• Ability to work under pressure at peak trading times
• To be self-motivated with the ability to complete routine and non-routine tasks as needed
• Flexible approach to working patterns
• Basic numeric skills
• Good communication skills and can interact positively with supervisor, management, co-workers and the public
• Basic knowledge of restaurant and bar operations
• Excellent attention to detail with the ability to spot errors and question information received
• To have an understanding of what is good customer service
• To understand the importance of upselling
• Must be able to recall menu descriptions and drink orders
• Can work under pressure and work various shifts as required
• Must be able to travel to work
• Must be able to work key shifts as required
• Must be flexible with working hours

Closing DateFriday 30th August, 2024