Hospitality Service Manager
7 days ago
Job Summary:
Shipquay Hotel is seeking a highly skilled and experienced Food and Beverage Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth running of our restaurant and bar, providing exceptional customer service, and contributing to the overall success of our business.
Key Responsibilities:
- Manage the day-to-day operations of the restaurant and bar, ensuring a high level of customer satisfaction and service quality.
- Assist with the management of variable costs, including labor, utilities, and equipment maintenance, to optimize profitability.
- Develop and implement strategies to increase sales and promotions, working closely with senior management to achieve business objectives.
- Lead by example, setting a positive tone and managing staff to maintain high standards of service and quality.
- Collaborate with other departments to ensure seamless operations and excellent customer experience.
- Monitor and report on key performance indicators, including sales, customer satisfaction, and staff performance.
Requirements:
- Minimum 1 year experience in a supervisory role within a fast-paced food and beverage environment.
- Proven leadership skills, with the ability to motivate and manage staff to achieve business objectives.
- Working knowledge of Environmental Health and Safety and Food Hygiene legislation.
- Previous experience working within a hotel or hospitality environment.
- Basic Food Hygiene Certificate preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Discounted or free food and beverage services.
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