Current jobs related to Guest Services Team Leader - Chertsey - Thorpe Park

  • Guest Services Team Leader

    6 days ago

    Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job Title: Guest Services Team LeaderThorpe Park Resort is seeking a highly skilled and motivated Guest Services Team Leader to join our team. As a key member of our operations team, you will be responsible for overseeing the Guest Experience operation, ensuring that our guests have an exceptional experience at our resort.Key Responsibilities:Oversee the...

  • Guest Services Team Leader

    6 days ago

    Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job Title: Guest Services Team LeaderThorpe Park Resort is seeking a highly skilled and motivated Guest Services Team Leader to join our team. As a key member of our operations team, you will be responsible for overseeing the Guest Experience operation, ensuring that our guests have an exceptional experience at our resort.Key Responsibilities:Oversee the...

  • Guest Services Team Leader

    3 weeks ago

    Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job DescriptionJob Title: Guest Services Team LeaderJob Summary:We are seeking a highly motivated and experienced Guest Services Team Leader to join our team at Thorpe Park Resort. As a Guest Services Team Leader, you will be responsible for overseeing the Guest Experience operation, ensuring that our guests have an exceptional experience during their...

  • Guest Services Team Leader

    3 weeks ago

    Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job DescriptionJob Title: Guest Services Team LeaderJob Summary:We are seeking a highly motivated and experienced Guest Services Team Leader to join our team at Thorpe Park Resort. As a Guest Services Team Leader, you will be responsible for overseeing the Guest Experience operation, ensuring that our guests have an exceptional experience during their...

  • Guest Excellence Team Leader

    3 months ago

    Chertsey, United Kingdom Midway Full time

    Roles & Responsibilities: Are you looking for a Team Leader job that’s full of FUN? Working here feels pretty outstanding and our guest excellence team are fizzing with fun and a vital ingredient in the guest experience! Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to lead a team. Please be aware...

  • Guest Services Team Lead

    3 hours ago

    Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job Title: Guest Services Team LeaderLocation: Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Job SummaryWe are seeking a highly motivated and experienced Guest Services Team Leader to join our team at Thorpe Park Resort. As a key member of our operations team, you will be responsible for overseeing the Guest Experience operation, ensuring...

  • Contact Centre Team Leader

    2 weeks ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Gateway UK Division. As a Team Leader, you will play a key role in championing the highest levels of service and performance by coaching and motivating a team of Guest Excellence Advisors.Key Responsibilities:Champion the...

  • Contact Centre Team Leader

    2 weeks ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Gateway UK Division. As a Team Leader, you will play a key role in championing the highest levels of service and performance by coaching and motivating a team of Guest Excellence Advisors.Key Responsibilities:Champion the...

  • Guest Services Team Leader

    1 month ago

    Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Hospitality Team SupervisorJob Type: Part Time - Seasonal (Fixed End Date)Overview: Location: Resort AreaHours: Full Time, 5 days per weekCompensation: £11.72 per hourKey Responsibilities:Oversee the Hotel Operations as the department duty manager during your shift.Address guest feedback in real-time and through various communication channels.Assist the...

  • Contact Centre Team Leader

    3 weeks ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Full time

    We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Contact Centre in Chertsey, Surrey.The ideal candidate will have a proven track record of achieving individual and team targets, and will be passionate about delivering exceptional customer service.As a Team Leader, you will be responsible...

  • Contact Centre Team Leader

    3 weeks ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Full time

    We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Contact Centre in Chertsey, Surrey.The ideal candidate will have a proven track record of achieving individual and team targets, and will be passionate about delivering exceptional customer service.As a Team Leader, you will be responsible...

  • Contact Centre Team Leader

    1 day ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Lead a Team of Guest Excellence AdvisorsWe're seeking a skilled Team Leader to champion exceptional service and performance at our Merlin Entertainments Gateway Contact Centre in Chertsey, Surrey.As a Guest Excellence Team Leader, you'll be responsible for coaching and motivating a team of Guest Excellence Advisors to deliver outstanding customer...

  • Contact Centre Team Leader

    1 day ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Lead a Team of Guest Excellence AdvisorsWe're seeking a skilled Team Leader to champion exceptional service and performance at our Merlin Entertainments Gateway Contact Centre in Chertsey, Surrey.As a Guest Excellence Team Leader, you'll be responsible for coaching and motivating a team of Guest Excellence Advisors to deliver outstanding customer...

  • Guest Services Host

    4 months ago

    Chertsey, United Kingdom Thorpe Park Resort Full time

    What you'll bring to the team: **What will I do?** Our Guest Experience team play a pivotal role in delivering a safe and fun experience for millions of guests on Thorpe Park’s world class attractions. Day to Day you will be: - This role is Front of House, working face to face with guests. - Involves assisting guests with accessibility queries and...

  • Hotel Team Leader

    4 months ago

    Chertsey, United Kingdom THORPE PARK Resort Full time

    **Hotel Team Leader** THORPE PARK Resort, Staines Road Chertsey, SURREY, KT16 8PN United Kingdom **Hotel Team Leader** Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get: - 20 FREE tickets to any Merlin attractions worldwide - 25% discount in our retail shops and restaurants - Opportunities to...

  • Contact Centre Team Leader

    6 days ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Team Leader - Guest ExcellenceWe're seeking a skilled Team Leader to champion exceptional service and performance at our Merlin Entertainments Gateway Contact Centre in Chertsey, Surrey.As a Guest Excellence Team Leader, you'll be responsible for coaching and motivating a team of Guest Excellence Advisors to deliver outstanding customer experiences. You'll...

  • Contact Centre Team Leader

    6 days ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Team Leader - Guest ExcellenceWe're seeking a skilled Team Leader to champion exceptional service and performance at our Merlin Entertainments Gateway Contact Centre in Chertsey, Surrey.As a Guest Excellence Team Leader, you'll be responsible for coaching and motivating a team of Guest Excellence Advisors to deliver outstanding customer experiences. You'll...

  • Admissions Team Leader

    3 months ago

    Chertsey, United Kingdom THORPE PARK Resort Full time

    **Admissions Team Leader** THORPE PARK Resort, Staines Road Chertsey, SURREY, KT16 8PN United Kingdom **Admissions Team Leader - Seasonal** Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get: - 20 FREE tickets to any Merlin attractions worldwide - 25% discount in our retail shops and...

  • Contact Centre Team Leader

    1 week ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Lead a Team of Guest Excellence AdvisorsWe are seeking a skilled Team Leader to champion the highest levels of service and performance at our Merlin Entertainments Gateway Contact Centre in Chertsey, Surrey.As a Guest Excellence Team Leader, you will be responsible for coaching and motivating a team of Guest Excellence Advisors to deliver exceptional...

  • Contact Centre Team Leader

    1 week ago

    Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Lead a Team of Guest Excellence AdvisorsWe are seeking a skilled Team Leader to champion the highest levels of service and performance at our Merlin Entertainments Gateway Contact Centre in Chertsey, Surrey.As a Guest Excellence Team Leader, you will be responsible for coaching and motivating a team of Guest Excellence Advisors to deliver exceptional...

Guest Services Team Leader

4 months ago

Chertsey, United Kingdom Thorpe Park Full time

Guest Services Team Leader - Chertsey, Surrey

Job Type: Full Time - Seasonal (Fixed End Date)

Roles & Responsibilities

What will I do? 

  • Supporting and leading the team in creating memorable experiences for our guests and dealing with on the day feedback.
  • You will be overseeing the Guest Experience operation
  • Deal with escalated guest feedback and enquires on the day
  • Assisting guests with accessibility enquiries
  • Monitor our resort KPI’s to share with the wider park

Qualifications & Experience

An ideal candidate would: 

  • Ability to self manage and use initiative to prioritise tasks
  • Previous Duty manager experience and / or coaching a team 
  • Strong Communicator  
  • Ability to drive initiatives, motivate and coach team members to achieve great results  
  • Confidence to challenge others when necessary 
  • Adaptable to given situations and circumstances which may arise 
  • To suggest and encourage idea within the team to help the department operations improve. 
  • Proficient IT skills in particular Microsoft Word and Excel
  • Ability to learn systems and new processes quickly. 

Benefits

The rate of pay for this role is £12.34 per hour, on a Seasonal FTC contract running from now until November 2024.

  • 20 FREE tickets to any Merlin attractions worldwide  
  • 25% discount in our retail shops and restaurants
  • Opportunities to develop and have a longer term career in Merlin
  • Free bus from Staines station to the Resort for all employees 
  • 40% discount online off LEGO, and much more

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.