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Administrative Assistant

4 months ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job summary

Band 2 Administrative Assistant (Urology & Gastroenterology)

An exciting opportunity has arisen within our Urology & Gastroenterology Administration Team.

If you can demonstrate enthusiasm, reliability and a commitment to meeting our patients' expectations, then please submit your application for this role.

This is a Band 2 position working Monday - Friday 08:00 - 16:00; with one day in the week working 09:00 to 17:00.

Main duties of the job

You will be supporting the cancer booking team for Urology and Gastroenterology departments at the Royal Berkshire Hospital.

You will also work within our Clinical Administration Team liaising directly with patients and scheduling their appointments across all modalities.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.

With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our CARE values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

To be responsible for delivering an effective and efficient support service to the Patient Pathway Co-ordinator Team to assist in the provision of quality patient care.

To undertake general administrative and reception duties to support the non-clinical elements of the entire patient pathway.

To work under the guidance of the Urology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with cancer booking procedures, clinical urgency and Trust waiting list policies and targets.

To work under the guidance of the Urology Patient Pathway Co-ordinator Team to manage the cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes.

To book interpreter services as required adhering to Trust Policies and Procedures.

To book transport services as required adhering to Trust Policies and Procedures.

To deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured. Where appropriate, refer calls to relevant clinical / senior staff.

To collect data to assist with audits of service provision as required.

To communicate any difficulties or problems affecting the department or the delivery of the service promptly to the Patient Pathway Manager / Patient Pathway Coordinator Team.

To participate in the Trust Appraisal Programme and works towards identified development needs and self-development. To include participation in mandatory training and annual updates.

To be responsible for maintaining personal development to ensure own skills and competencies meet the requirements of the role.

To participate in departmental meetings and promote effective communication throughout the department.

To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues.

To participate proactively in projects and service improvements as required.

To provide and receive sensitive information from patients and their representatives where empathic skills are required.

To maintain a clean and safe working environment through good housekeeping practices.

Any other duties that may be required from time to time in line with the job holders grade, experience and job title.

Person Specification

Experience

Essential

Proven ability to organise and prioritise workload even under pressure IT literate

Desirable

Experience of healthcare administrative systems and processes Experience of working with medical terminology Experience of working with the general public

Education / Qualifications & Training

Essential

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent