Income Officer

2 months ago

London, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Income Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £19.11 - £24.54 per Hour

Responsibilities:

  • To ensure that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to the customer needs and service requirements with a particular emphasis on assisting vulnerable tenants and/or signposting them to Local Support or external support agencies.
  • To take appropriate and timely action on rent arrears cases, closely monitoring and analysing accounts, working closely with relevant agencies and departments to provide sustainable and affordable debt repayments..
  • To agree arrears repayment plans after negotiating and evidencing a personal budgeting and affordability assessment with the tenant and their representatives. .
  • To refer tenants to Local Support for debt / money advice, maximising their income and benefits to pay their rent.
  • To take legal action against tenants who persistently breach their repayment agreements through serving of appropriate notices and following the legal process through to eviction

Qualifications:

  • Educated to O level/GCSE standard or similar qualification.
  • Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
  • Experience in a customer facing role, ideally in a social housing or income collection.
  • Experienced in the application of housing income collection procedures and policies.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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