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Receptionist

4 months ago

Newcastle upon Tyne, United Kingdom WEST ROAD MEDICAL CENTRE Full time

Job summary

Receptionists are a really important and valued part of our GP Practice team. Receptionists are at the front line of patient care and we are lucky that we have a large friendly team of receptionists who care for our patients but supporting our clinicians.

The post holder will provide excellent customer serviceto our patients and will provide an excellent first impression to visitors andpatients over the phone and face to face. Organisation skills are essential and the post holder must be able towork accurately in a fast paced environment.

The working hours are to be discussed with the right candiate. We are looking for 30+ hours per week.

Main duties of the job

Acting as first point of contact via telephone,face to face, and online

Dealing with queries from patients and otherstakeholders

Booking, cancelling, amending and organisingthe appointment books

Handling requests for home visits

Handling patient requests for prescriptions

Action requests from clinicians relating topatients including liaison with patients, other services, and any otherlocation as required

Book and liaise with the interpreting service

Registering new patients onto the clinicalsystem

Working with interpreters

Maintain accurate filing systems

Taking payments for services in line with cashhandling procedures

Maintain a clean and tidy working area and keepthe waiting area organised

Provide information to patients

Work as part of the wider multi-disciplinaryteam to ensure we provide excellent care for patients in a welcomingenvironment

Deal with members of the team at all levelsincluding patients, GPs, nurses and practice manager

Follow all practice policies and proceduresincluding confidentiality and health and safety

Scanning

Any other duties as required by the practice

About us

West Road Medical Centre is a friendly GP Surgery based in Newcastle. We have 10,200 patients. You will be joining a caring and supportive team of 40 staff who all care about providing high quality healthcare to our patients. In return for your dedication and hard work you will have compassionate employers who are interested in staff development and promoting a good work-life balance. Find out more about us at

Job description

Job responsibilities

· Acting as first point of contact via telephone,face to face, and online

· Dealing with queries from patients and otherstakeholders

· Booking, cancelling, amending and organisingthe appointment books

· Handling requests for home visits

· Handling patient requests for prescriptions

· Action requests from clinicians relating topatients including liaison with patients, other services, and any otherlocation as required

· Book and liaise with the interpreting service

· Registering new patients onto the clinicalsystem

· Working with interpreters

· Maintain accurate filing systems

· Taking payments for services in line with cashhandling procedures

· Maintain a clean and tidy working area and keepthe waiting area organised

· Provide information to patients

· Work as part of the wider multi-disciplinaryteam to ensure we provide excellent care for patients in a welcomingenvironment

· Deal with members of the team at all levelsincluding patients, GP’s, nurses and practice manager

· Follow all practice policies and proceduresincluding confidentiality and health and safety

· Scanning

· Any other duties as required by the practice

Person Specification

Experience

Essential

Person Specification ** = essential ~~ = desirable Experience of working in a busy reception~~ Experience of working in a medical setting** Experience of General Practice~~ Experience dealing with the public face to face and on the telephone** Customer service skills** Experience working with computers including internet, email, and Microsoft office** Experience of computerised medical record systems preferably Systm1~~ Experience working within a multidisciplinary team~~ Excellent English language skills** Experience of working with people who do not speak English as a first language~~ Ability to speak languages other than English Excellent organisational skills** Ability to work on own initiate as well as under direction** Experience of general administrative duties such as filing, responding to queries, answering emails, producing documents** Experience handling cash**