Appointment Rota Administrator

2 weeks ago


Leeds, United Kingdom South and East Leeds GP Group Full time

Job summary

Thispost has been created to support both existing day-to day clinical sessions andthe development of future clinical services, including migration to a PCNspecific booking platform. The successful applicant will be responsible for organisingand coordinating appointment rotas and any associated work such as appointmentcancellations.

Theywill also provide high-level administration support to the PCN Manager, LeadershipTeam and member practices.

Our PCN employs over 50 members of staff including physiotherapists,social prescribers and pharmacists and the successful candidate will need toact as a liaison between these staff and practices within the PCN.

Thisindividual will be a key point of contact for staff, member practices and willbe able to sign post queries to relevant individuals as appropriate. The postholder will provide support in monitoring the progress of activity undertakenby staff and analyse and collate data on appointment usage across the PCN.

Thisrole involves providing effective administration skills across a wide varietyof tasks.

Main duties of the job

Effectivelymanage appointment rotas for PCN staff

Being the main point of contact for PCN staff when callingin sick and then contacting patients to rearrange their appointments

Providing administration support to the PCN Manager and Team Leads

Providing IT support and liaising between the PCN and GPIT

Managing the PCN MS Teams site

Maintaining the PCNs file management system

Collate activity reports from each service to demonstrate the workundertaken for their patients.

Undertake any ad hoc reporting as requested by the PCN Manager or membersof the PCN leadership team

Format and distribute the PCN newsletter

Prepare, produce, review and circulate all documents required formeetings in a timely fashion and to a high standard.

Develop and maintain electronic systems and/or databases required for therole.

About us

Woodsley and Holt Park Local Care Partnership has a large footprint over north Leeds: all the way from Woodhouse, Little London, Burley, Hyde Park, Headingley and Kirkstall, through to Horsforth, Holt Park, and Cookridge.

Partners include local GPs, community health services, mental health, adult social care, Active Leeds, local councillors, pharmacists, third sector organisations and community groups. GPs involved in our partnership include:

Fieldhead Surgery High Field Surgery Ireland Wood & Horsforth Medical Practice Abbey Grange Medical Practice Burley Park Medical Centre Burton Croft Surgery Craven Road Medical Centre Hyde Park Surgery Kirkstall Lane Medical Centre Laurel Bank Surgery Vesper Road Surgery. Job description

Job responsibilities

Thispost has been created to support both existing day-to day clinical sessions andthe development of future clinical services, including migration to a PCNspecific booking platform. The successful applicant will be responsible for organisingand coordinating appointment rotas and any associated work such as appointmentcancellations.

Theywill also provide high-level administration support to the PCN Manager, LeadershipTeam and member practices.

Our PCN employs over 50 members of staff including physiotherapists,social prescribers and pharmacists and the successful candidate will need toact as a liaison between these staff and practices within the PCN.

Thisindividual will be a key point of contact for staff, member practices and willbe able to sign post queries to relevant individuals as appropriate. The postholder will provide support in monitoring the progress of activity undertakenby staff and analyse and collate data on appointment usage across the PCN.

Thisrole involves providing effective administration skills across a wide varietyof tasks.

Purpose of the role

This role has a specific focus on providing proactive administration support for the PCN Manager, the PCN Leadership Team and PCN staff leads, specifically with clinical rota and appointment administration.

This will evolve with the continuing development of the PCN; therefore this is not an exhaustive list but is representative of the roles core activities.

The successful applicant will be confident with IT systems, MS Office, Office 365 and an excellent communicator. They will be expected to have the ability to work both independently and as part of a team, managing their workload and working to deadlines.

Key responsibilities

Effectively managing appointment rotas for PCN staff

Being the main point of contact for PCN staff when calling in sick and then contacting patients to rearrange their appointments

Providing administration support to the PCN Manager and Team Leads

Providing IT support and liaising between the PCN and GPIT

Managing the PCN MS Teams site

Maintaining the PCNs file management system

Collate activity reports from each service to demonstrate the work undertaken for their patients.

Undertake any ad hoc reporting as requested by the PCN Manager or members of the PCN leadership team

Format and distribute the PCN newsletter

Prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.

Develop and maintain electronic systems and/or databases required for the role.

Person Specification

Qualifications

Essential

Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language. Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard Demonstrable commitment to professional and personal development Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook

Desirable

Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience Diploma level qualification and/or equivalent level of skills, knowledge and experience

Experience

Desirable

Experience of working in a healthcare environment Experience of working in the NHS and undertaking clinical reporting Experience of working with clinical coding Experience of working as part of a multi-disciplinary team

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