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Programme Director

2 months ago

London, United Kingdom 2U Full time

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Programme Director I is a remote position in the UK. This position drives operational strategy and priorities in order to ensure business KPIs are successfully met for their assigned programme portfolio. The Programme Director serves as the primary consultant for internal and external stakeholders in matters related to workflow, processes, integration, and strategic operational initiatives. This is a client-facing role that requires the ability to balance multiple projects, priorities, and details while cultivating a trusted relationship with the university partner and internal stakeholders.

Responsibilities Include, But Are Not Limited To:

Stakeholder Management

Effectively build and own partner relationships at the Assistant Dean level and below, as well as other leadership at and across the school to ensure programme success and drive strategic operational prioritiesEffectively build and own internal relationships at the Sr. Manager level and below Effectively matrix-manage a cross-functional team to ensure programme success and drive strategic operational priorities

Support Programme Growth and/or Overall Efficiency

Manage internal and external stakeholders to implement the GM’s strategic vision for programme successIdentify opportunities for improvement and efficiency within the programmesThink creatively and drive initiatives from inception to implementationEffectively communicate all relevant information to various stakeholders within 2U and with the schoolUnderstand complex programmes, processes and organizational structures and be able to function effectively within them

Process Development and Improvement

Think critically and strategically about current processes, systems and relationships and identify possible issues before they become problematicManage and create workflow, processes and documentation between systems and groupsEnsure scalability and alignment of best practices in recommended changes

Project Management

Define project scope, goals and deliverables that support business priorities – update and adapt to changes as neededSet, continually manage and communicate project expectations within teamPrioritize requests and escalate as appropriate to senior managementProactively identify, troubleshoot, and communicate problem areasIdentify and implement recommendations as a result of lessons-learned

Reporting, Budgeting & Revenue/Invoice Reconciliation

Perform data analysis and compilation for tracking and reporting purposesCompile various reports, PPT’s and other materials for reporting programme information to various stakeholders, with attention given to ensuring materials are reflective of the appropriate audiencePerform on-time financial reconciliation for assigned programmes in accordance with contract stipulations, ensuring revenue collection in the appropriate quarterHandle or delegate additional operational and administrative tasks as needed

Things That Should Be In Your Background:

Bachelors degree required6-8 years experience, with roles in operations, project, or programme managementProven track record in creative problem-solvingStrong relationship management skillsStrong project management skillsCompletion of Unconscious Bias and Allyship trainingsProficiency in Microsoft Excel, PowerPoint, Google Suite (Slides, Sheets, Drive)Advanced Beginner in Salesforce, Lucid Chart (or similar)

Other Attributes That Will Help You In This Role:

Strong relationship management skillsStrong project management skillsStrong analytical, critical thinking, and problem-solving skillsAbility to operate independently with little to no directionStrong attention to detail while managing multiple prioritiesAbility and desire to work in a fast-paced, changing environmentAbility to work with a diverse teamAbility to achieve defined resultsComfortable with ambiguityAbility to identify and effectively delegate projects/tasks that do not require director-level skill

Working Conditions 

This role typically works 9:00 AM - 5:00 PM with breaks throughout the day. Occasional and rare travel may be needed. 

Physical Requirements

This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties. 

Management Responsibilities

No direct reports.

Benefits & CultureOur global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, UK benefits include: 2 complimentary Getsmarter short courses per yearSubsidised medical aidEmployee Assistance Program (EAP)Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.