Temporary Staffing Coordinator

2 weeks ago

Dartford, United Kingdom Dartford and Gravesham NHS Trust Full time

Job summary

An opportunity has arisen in our Resourcing and Recruitment Team for a Temporary Staffing Coordinator to join us managing day to day activities within our temporary staffing office and dealing with all bank staff and colleagues across our Trust. Our Temporary Staffing office plays a vital role helping to maintain the workforce necessary to ensure the hospital is running effectively and smoothly .

You will be joining a friendly and experienced team always willing to help. We are looking for someone who is organised, process driven, has attention to detail with great IT and communication skills and can work in a fast paced and evolving work environment. Previous recruitment or temporary staffing experience is not a necessity but would be a great advantage.

We are a fun and friendly team, committed to delivering outstanding service to hiring managers so they can focus on caring for our patients.

Whilst the successful candidate will be responsible for providing a high level customer service to all bank staff you will also be required to deal with staff from all levels up to divisional managers.

Main duties of the job

The post holder will be based at Darent Valley Hospital be a key member of the team within the Temporary/ Bank Staff office. They will be the first point of contact for Bank Staff members and Trust managers, dealing with enquiries such as booking and cancelling shits, bank staff pay queries, complaint-handling, dealing with agency staff and workers and answering phone, email and walk in queries and providing divisional level support in respect of temporary staffing cover needs.

They will promote effective and efficient working relationships within internal/external senior managers and departmental managers in order to provide a comprehensive temporary staffing function to the business and all stakeholders of the organisation, helping to maintain the workforce necessary to provide the desired service whilst meeting statutory obligations and recording accurate employment data.

The post holder must have the ability to work autonomously and in a fast pace environment to deal with time sensitive requests to ensure the bank operation within the hospital runs smoothly and clinical and non clinical shifts are filled.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job description

Job responsibilities

Specific responsibilities:

The post holder will be responsible for building and maintaining relationships within the Trust and be able to demonstrate the ability to take personal accountability for own workload.

Identify problems and issues regarding service needs and effect timely and effective solutions within their own sphere of responsibility.

Answer all telephone calls promptly and efficiently ensuring messages are relayed as appropriate and ensuring all calls are also picked up from your colleagues extensions if they are unavailable.

To be the first point of contact for temporary workers and to handle the telephone bookings via the computer system and ensure that staff are contacted whenever possible to ensure a fast and efficient service to the Trust.

Respond to requests from bank and agency staff and accurately record requests for cover from departments, wards, matrons and managers within the Trust.

Update internal service users regularly in regard to cover request progress or any changes to requirements.

Book bank and agency workers in line with agree booking processes, policies and authorisation arrangements.

Support the temporary staff recruitment process, in line with Trust policies and procedures.

Assist in the completion of payroll documentation such as new starter forms, termination forms, payroll reports and undertaking actions as required.

Carry out recruitment checks for new bank staff such as DBS, Right to work and professional registration checks.

Please see attached job description for further information.

Person Specification

Education & Training

Essential

Good standard of education including Maths and English NVQ level 3 or equivalent

Knowledge & Skills

Essential

Ability to build effective working relationships with all staff across a range of professional and managerial groups Knowledge of HR policies and procedures relating Knowledge of Working Time Directives Well developed IT skills as required to use computer software as an integral part of the role and ability to enter data accurately is an essential part of this role Knowledge of Microsoft office applications Knowledge and regular use of databases Ability to deal with a range of queries independently and in a timely manner To be able to prioritise and deal with simultaneous requests

Desirable

Ability to create / run reports

Experience

Essential

Previous admin and / or customer service experience Ability to work independently and as a team member and adept at meeting tight deadlines under pressure Ability to act on information and ensure this is escalated to relevant department or manager

Desirable

Experience of working within NHS environment Experience of working with the Allocate database

Personal Attributes

Essential

Effective role model Excellent time management skills

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