Clinic Co-ordinator
3 weeks ago
Job summary
We have an exciting opportunity for a full time Clinic Coordinator working within the RRCV Group in the Thoracic Department
The team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high-quality service to patients and clinical staff with booking procedures. You will be part of a team of coordinators working to provide a seamless clinical booking service and you will need to have a flexible approach and a commitment to working as part of a team.
The successful candidate will need to be a good team player, able to use their initiative and prioritise their workload. to ensure tasks are completed in a timely manner. The ability to work to tight deadlines whilst dealing with frequently changing priorities is also essential.
The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment.
Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages and HISS are essential.
If you are looking for a new challenge and would like to work in this busy, friendly environment then this is the role for you.
Main duties of the job
To manage clinics from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff. To be responsible for the efficient administration of outpatient appointments, from initial referral to patient attendance and finally discharge from clinic. To work closely with team members including nursing, secretarial and medical staff.
To provide support and guidance to patients, carers, relatives and others making contact with the service. To prospectively manage clinic slots to ensure maximum efficiencies within the service to agreed scheduling ensuring procedures are booked in accordance with Local and National Guidelines in relation to Referral to Treatment
Meticulous attention to detail and organisation skills are necessary for this role, as are excellent communication skills and the ability to work effectively as part of a team as this post will require working closely with a wide range of staff including Consultants, Nursing staff and the Admin & Clerical team so the ability to build relationships is a key requirement.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellenceAnd we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one teamThis is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
Job description
Job responsibilities
Please see job description/person specification for further details on the role
To receive and register all referrals on HISS within 24 hours and take responsibility for liaising with Consultants as to the urgency of appointment required.
Be responsible for ensuring patients are put on to the relevant consultants / Nurse led waiting list and appropriate letters are sent out in keeping with Trust Policy
To book from waiting list and arrange follow-up appointments as required by other hospitals, secretaries and wards
To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales
To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Wait times Targets, data quality checks, partial booking in accordance with UHL Patient Access and Data management Policy.
To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines
Accurate RTT Management for deliverance of patient pathway.
To be responsible for the receipt of all investigation results received in the department, collating these and bringing them to the attention of the medical staff in the manner specific by each Consultant
To make up case notes for patients who are new to the university Hospitals of Leicester
To be responsible for the preparation of case notes for Outpatient Clinics in line with consultant guidelines and departmental procedures
Ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the consultants and medical staff teams
Any administrative duties as deemed necessary to support the patient journey including booking appointments and preparation of medical records
To provide a reception service to the patients on clinic utilising the HISS system to document their arrival / Record patient clinic outcome at the end of their consultation and book any follow-up appointments and arrange investigations for patients
Please see job description/person specification for further details on the role:-
Person specification Education & Training Essential criteria GCSE or equivalent in Maths & English Desirable criteria NHS standards and procedures Experience Essential criteria Previous clerical/administrative experience Desirable criteria HISS/Patient Centre experience Communication & Relationship Essential criteria Effective Communication skills at all levels Ability to work on own initiative and as part of a wider team Desirable criteria Data quality skills and demonstration of attention to detail Planning & Organisational skills Essential criteria Excellent organisational planning skills with ability to priortise workloads Desirable criteria Ability to plan patient care in line with prescribed pathways and timeframes Adherence to Trust Values Essential criteria Able to demonstrate behaviours consistent with the Trust values Person Specification
Training & Qualifications
Essential
GCSEs in English and Maths or equivalent, eg NVQ
Commitment to Trust Values and Behaviours
Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experience
Essential
Previous experience in an administrative role where patient/customer care was a job requirement. Accurate keyboard skills
Desirable
Awareness of national policy concerning patient care and developments within the Trust. Previous experience of using computerised information systems
Analytical and Judgement skills
Essential
Able to solve problems and take preventative actions, referring to others where appropriate
Planning and organisation skills
Essential
Sound organisational skills - able to work under pressure and prioritise work. Able to meet deadlines. Able to use own initiative. Pays attention to detail and consistently produces accurate work.
Equality, Diversity and Inclusion
Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Communication and relationship skills
Essential
Effective team worker Flexible Good verbal and written communication skills. Deals with situations with tact and diplomacy. Able to deal with personal information with sensitivity, always respecting privacy and dignity Able to deal with enquiries where there may be barriers to understanding Ensures professional behavior and integrity at all times.
Skills
Essential
Data protection and confidentiality. Adheres to policies and procedures-
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