Urology Clinic Co-ordinator

2 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

We are currently looking for a hard working, enthusiastic and friendly person to join the administrative team within the Urology Department(CHUGGS), based on the Leicester General Hospital site.

You must be able to remain calm and pleasant at all times, be able to use your initiative and to be able to work unsupervised.

Experience of the HISS patient record system is desirable, but training can be given.

If you enjoy a challenge and would like to join this busy friendly unit, then this may be the post for you.

The duties include answering the telephone, dealing with requests from GP’s to book appointments for patients, accessing the Choose and Book system, preparing medical records, sitting on clinic reception, ensuring that all patient’s results are acted upon quickly and accurately and dealing with patients who are listed for surgery.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

The post holder will be responsible for ensuring effective co-ordination of all elective outpatients, admissions, waiting lists and admission services within the Directorate in line with National Policy and locally agreed guidelines, using departmental and Trust systems and working practices.

The post holder will need to be an excellent communicator with strong interpersonal skills who can acknowledge the pressures on the medical staff to ensure that patient pathways are delivered in a timely and efficient manner.

Will work closely and as part of a team with nursing, secretarial and medical staff associated with each clinic.

KEY WORKING RELATIONSHIPS

To implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that suspensions, cancellations and DNAs are recorded and dealt with according to the UHL Patient Access Policy.

To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone. To ensure any cancellations are replaced as agreed with Consultants and inform theatres and wards etc.

Daily responsibility for making clinic appointments ensuring the accurate completion of the appointment outcome within 24 hours of the clinic.

To schedule admissions and appointments as delegated by Consultant teams.

To ensure that any special equipment / requirements (eg foreign case notes, interpreters, scans, x-rays and prosthesis) are arranged for admission.

Undertake the waiting list validation programme ensuring accurate and early identification of potential long waiters in line with recommendations of the UHL Patient Access Policy.

Run off pre-admission no outcome report to ensure all patients were admitted and operated on as expected.

To be responsible for ensuring that the administrative procedure for admitting patients continues during periods of sickness and annual leave.

Booking of long term flexible cystoscopy lists

To register all new referrals on HISS within 24 hours of receipt.

To issue new hospital numbers to patients new to the UHL and make up case notes with front sheet, labels and relevant inserts.

To ensure all new patients are placed on a waiting list and appropriate partial booking letters are sent prior to their impending appointment keeping within breach guidelines and current Trust policy.

Monitor closely patient’s progress throughout the partial booking process keeping Line Management aware of any problems.

Be responsible for liaising with consultants as to the urgency of appointments and sending out appropriate letters.

Case Note Management

To be responsible for the preparation of case notes for outpatient clinics, ensuring that all the relevant x-rays, test results and other information are available to the medi

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