1st Line Helpdesk Engineer

2 weeks ago

East Sussex, United Kingdom Ingenio Technologies Full time
Job Description


We are seeking a motivated and enthusiastic individual for a 1st Line Helpdesk Support position in our dynamic Managed Service Provider (MSP). This role is perfect for those embarking on their IT career journey or aiming to solidify their foundational technical skills. With a focus on providing first-level support, this position is an invaluable opportunity to learn, grow, and develop in the fast-evolving world of technology. If you have a passion for IT, a customer-first mindset, and a desire to develop your technical knowledge, we would love to hear from you.


Core Functions and Responsibilities


Provide initial support for common software and hardware issues, including basic troubleshooting.

Handle incoming client calls and emails, ensuring a friendly and professional customer experience.

Accurately log and manage support tickets in the system.

Escalate complex technical issues to 2nd Line Support teams as needed.

Collaborate with team members to ensure effective resolution of client queries.

Contribute to the knowledge base by documenting common problems and solutions.


Client Interaction and Communication


Deliver clear and user-friendly assistance to clients, many of whom may possess limited technical knowledge.

Demonstrate patience, understanding, and a positive attitude in all client interactions.

Effectively communicate technical information in a non-technical manner.


Documentation and Knowledge Management


Maintain accurate records of client interactions and resolutions in the support ticket system.

Ensure clear documentation of processes and solutions for future reference.


Professional Development


Engage in ongoing learning opportunities to enhance technical skills and customer service abilities.

Participate in training sessions and workshops to stay updated with the latest technologies and best practices.


Experience and Skill Requirements


Although no formal IT work experience is required, you will need a demonstrable interest in IT, such as a personal home lab

This role would be suitable for recent IT graduates, self-taught Tech enthusiasts.or a relatable technical role

Basic understanding of common operating systems, networking concepts, and office software.

Excellent communication and problem-solving skills.

Eagerness to learn and adapt in a fast-paced environment.

Note: if you do not have any technical experience, then please see our apprenticeship roles.


Company Culture and Benefits


Work in a supportive and learning-focused environment, ideal for personal and professional growth.

Benefit from a range of perks including health schemes, flexible working options, and a friendly office atmosphere.

Participate in regular team events and activities, fostering

a collaborative and enjoyable work culture.


Benefits


25 Days' holiday + bank holidays.

Access to comprehensive training programs with a focus on continuous learning and development.

One day of homeworking per week to support work-life balance.

Private cashback health scheme after probation.

Use of pool vehicle for work-related tasks.

Comfortable working environment with ergonomic chairs and electric standing desks.

Bean-to-cup coffee machine and complimentary soft drinks.

Free, ample on-site car parking.

Proximity to public transport: 10 minutes' walk to train and bus stops.

Subsidised EV charging points.

Enjoyable summer and winter company parties.

Regular, scheduled one-to-ones and annual performance reviews.

Mileage allowance for travel-related tasks.

Job Requirements


This role is an outstanding opportunity for someone with a genuine passion for technology, looking to start or grow their career in IT support. Whether you've built your own home lab, experimented with different software, or are simply enthusiastic about technology, your hands-on experience could be the perfect foundation for this role. Join us and be part of a company where your enthusiasm, skills, and customer-centric approach will be valued and nurtured.


If you're ready to take the first step in your IT career with a company that values growth, learning, and a positive team environment, apply now to join our team as a 1st Line Helpdesk Support engineer


Note to recruiters: we will not respond to recruitment agencies enquiring or trying to fill this post.

  • 1st Line Support Engineer

    2 days ago

    East Sussex, United Kingdom Xact Placements Limited Full time

    Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team.

  • Helpdesk Engineer

    2 days ago

    East Sussex, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Helpdesk Engineer Are you the right candidate for this opportunity Make sure to read the full description below. Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required...

  • 1st Line Support Engineer

    2 days ago

    East Sussex, United Kingdom Xact Placements Limited Full time

    Location: Oxfordshire (office based) Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be...

  • 1st Line Engineer

    2 months ago

    Cumnock, East Ayrshire, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking an experienced 1st Line Engineer to work in their Cumnock, Scotland Site. Key Duties include: • Responsible for office hardware, software asset and license management • Order supplies for IT office assets • Support video conference systems • Support remote access facilities • Document procedures and systems • Manage asset...

  • Senior Helpdesk Engineer

    1 day ago

    East Sussex, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Senior Helpdesk Engineer Want to apply Read all the information about this position below, then hit the apply button. Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be...

  • Junior IT Support/first Line Support

    1 month ago

    West Sussex, United Kingdom REED Full time

    Junior IT Support Role/First Line Support Location: Washington, West Sussex - Hybrid Role Type: Full time Permanent Role Junior IT Support Engineer required to join a fast paced and growing telecommunications organisation based in West Sussex. This is an exciting opportunity to join their technical operations team. The role will be a mixture of providing...

  • Senior 1st Line Support

    5 days ago

    South East London, United Kingdom Jobheron Full time

    A Senior 1st Line Infrastructure Support with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data,...

  • 1st Line/Helpdesk Engineer

    2 months ago

    Cumnock, East Ayrshire, United Kingdom Clear IT Recruitment Limited Full time

    Responsible for office hardware, software asset and license management • Order supplies for IT office assets • Support video conference systems • Support remote access facilities • Manage asset registers • Knowledge of and logging support requests to helpdesk system. • Supporting all office desktops • Administering Window servers •...

  • IT 1st line and 2nd line support technician

    2 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    Job Description A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and...

  • IT 1st line and 2nd line support technician

    4 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking...

  • IT 1st line and 2nd line support technician

    4 weeks ago

    Brighton, East Sussex, United Kingdom Better Days Recruitment Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking...

  • 2nd Line Support Engineer, Microsoft

    2 weeks ago

    Horsham, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    Job Description An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Support a wide range of services including, network devices,...

  • Helpdesk Systems Engineer

    4 weeks ago

    Pulborough, West Sussex, United Kingdom Spectrum IT Recruitment Full time

    My client based in Pulborough are seeking a 1st/2nd line Systems Engineer to join their regional support team. In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Core...

  • Helpdesk Engineer

    4 days ago

    South East, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Helpdesk Engineer Are you the right candidate for this opportunity Make sure to read the full description below. Location: Rochester, Kent Salary: DOE Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to...

  • Junior 1st/2nd Line IT Support

    3 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Ernest Gordon Recruitment Limited Full time

    Junior 1st Line IT Support (MSP) 22,000 to £25,000 + Training + Company Benefits + Progression Are you a Junior 1st Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with very high quality tech in high end sectors focusing on employee career progression? Do you want the...

  • 1st Line Support Engineer

    5 days ago

    South East, United Kingdom Xact Placements Limited Full time

    Location: Oxfordshire (office based)Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible...

  • Junior 1St Line IT Support

    2 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Ernest Gordon Recruitment Limited Full time

    Junior 1st Line IT Support (MSP) Kilmarnock £22,000 to £25,000 + Training + Company Benefits + Progression Are you a Junior 1st Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with very high quality tech in high end sectors focusing on employee career progression? Do you...

  • Senior 1st Line Infrastructure Support

    5 days ago

    South East London, United Kingdom Jobheron Full time

    A Senior 1st Line Infrastructure Support with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data,...

  • 2nd Line Support Engineer

    5 days ago

    Bognor Regis, West Sussex, United Kingdom Spectrum IT Recruitment Full time €40,000

    Employer Spectrum IT Recruitment Location Bognor Regis, West Sussex, United Kingdom Salary Competitive Closing date 17 Jun 2024 An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and...

  • 2nd Line Support Engineer

    5 days ago

    Bognor Regis, West Sussex, United Kingdom Spectrum IT Recruitment Full time €40,000

    Employer Spectrum IT Recruitment Location Bognor Regis, West Sussex, United Kingdom Salary Competitive Closing date 17 Jun 2024 An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and...