Incident Responder

2 months ago

London, United Kingdom LinkPool Full time

LinkPool is a leading validator, oracle provider, infrastructure services and ecosystem developer within the Chainlink ecosystem and wider Web3 industry.

Since 2017, LinkPool has been pioneering modern infrastructure tooling to set precedent and help build an industry that shapes how agreements are formed and settled across all industries. With LinkPool being one of the largest Chainlink Node Operators since its launch in 2019, it is in a unique position to work with and operate across most networks, projects and teams to build its knowledge and help drive the ecosystem forward.

LinkPool is a globally distributed team, and all roles are fully remote.

The Role:

As an Incident Responder at LinkPool, you’ll be the first to join a newly created 24/7 team designed for round the clock support and maintenance of our modern infrastructure. You’ll work closely with the founder and infrastructure engineers to define a new company function with the goal  to maintain high-standards in uptime and reliability. You’ll gain extensive experience in monitoring and maintaining infrastructure that covers most major L1 and L2 chains, while gaining valuable experience in overall infrastructure management by working closely with experienced team members.

You’ll work across our full stack of infrastructure, from creating and maintaining Chainlink nodes, blockchain full nodes, validators, monitoring stack and our Kubernetes cluster setup. As well as this, you will be the first to respond to any incidents that are raised through our monitoring stack, fixing and escalating where needed.

LinkPool's infrastructure is fully containerised and fully collocated with wholly owned hardware that we solely manage. This is a unique opportunity to use cutting edge tooling on infrastructure wholly owned without the burden of dealing with cloud pricing.

Note: First round of interviews will commence from the 29th of July.

Key Responsibilities:
  • Be the first to respond to incidents on-call during your working hours (9am-5pm)
  • Create and maintain infrastructure documentation including runbooks, common issues, maintenance and other reliability activities.
  • Ensure backup systems are functioning as expected and updated regularly.
  • Manage monitoring services to measure service availability, resource utilisation, capacity management, event logs, and application performance.
  • Work effectively with vendors to troubleshoot issues, upgrade environments, and deploy new solutions.
  • Participate in after-hours systems support activities and on-call rotation during working hours.
  • Complete incident and service request tasks in adherence to incident management procedures.
  • Meet or exceed service level agreement (SLA) expectations.
  • Identify, troubleshoot, and resolve issues,
  • Conduct root cause analysis and preventive action planning.

Requirements

  • A suitable time zone. We are looking for people in time zones around GMT+8, GMT and GMT-8 to give 24/7 9-5 coverage.
  • A strong passion for Web3 and Ethereum based networks
  • Some experience  working with Blockchain Full Nodes, in particular Ethereum based clients.
  • Familiar: Docker, Linux CLI
  • Desire and ability to rapidly learn new technologies
  • Highly motivated with a self-governing work ethic
  • Comfortable closely collaborating with engineers in and out of your team


Ultimately, we are looking for people who have a strong passion for the Web3 space that are highly motivated to learn. Strong technical experience is not a requirement, but familiarity is preferred.

Desirables:
  • Experience with Kubernetes, Prometheus and Grafana
  • Understanding of Ethereum, Solidity, and Chainlink at a technical level
  • Familiarity with the current DeFi landscape

Benefits

  • Competitive compensation offered in Fiat and/or Tokens
  • Remote first working environment
  • Flexible working hours and vacation policy
  • Work on a rapidly growing team with opportunities for advancement and the ability to plan for a long term role
  • The products and services you help maintain  will have significant visibility across multiple blockchain networks
  • Work closely with other industry-leading teams on high impact projects

If you’re looking for a role where you’re working with an experienced team of A+ players without much red tape and where you can take clear ownership while using the latest tools and technologies, then this role is for you.

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