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Service Desk Analyst

2 months ago

York, United Kingdom Spire Healthcare Ltd Full time

IT Service Desk 1st Line Analyst| Onsite-York| Mon-Fri between 8am and 6pm| FT| Permanent| Salary £23,878

One of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.

We are now seeking a Junior IT Service Desk Analyst to work in a well-established team based in York. The successful Service Desk Analyst will provide 1st Line phone based support to a network of internal colleagues, and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.

Key Responsibilities:

  • Logging calls and communicating all issues to other members of the IT team.
  • Providing support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business
  • Maintaining and fixing basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops.
  • Managing the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support.

Key Requirements:

Knowledge of some or all of the following technologies would be advantageous:

  • Windows Operating Systems
  • Windows Server
  • Active Directory
  • Basic Exchange queries
  • LAN/WAN
  • Printer and scanner fixes
  • Application support
  • Previous experience in a first line Service Desk position or an individual with a strong customer service background looking for an entry level IT role.
  • A qualification in IT such as a BTEC Level 3, CompTIA A+, or a Microsoft certification would be beneficial but is not essential.
  • Excellent communication and organisational skills are essential prerequisites of this role.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free wellness screening
  • Private medical insurance
  • Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.