Customer Service Consultant

6 months ago


Otley, United Kingdom Skipton Building Society Full time

Hours:

In a part-time Branch based role; you will be working 21 part-time hours flexible hours across Monday to Saturday to support operating hours in the branch.

Salary:

£22,464 Pro Rata

Closing Date:

Wed, 19 Jun 2024

We are recruiting for a Customer Service Consultant within Otley & Ilkley branches.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse. 

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through. 

Together, you can help us build a better Society

This is a multi-site role within Otley and Ilkley Branches. However, this position is mainly based within Otley.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

Holiday trading scheme allowing the ability to buy and sell additional annual leave days

Generous employer pension contributions – up to 10% per annum dependent on employee selection

Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help our customers.

Proactively contacting our customers over the phone to identify and discuss their needs.

Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

Passion about delivering exceptional customer service

Enjoy meeting new people and engaging in purposeful conversation

Work well with others, with a ‘one-team’ mindset across multiple channels.

Have excellent communication, engagement and listening skills

React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

Are able to deliver outstanding customer service either from a face to face or a telephony background

Are open to a broad range of activities even if outside of standard expectations

Are able to grow, adapt and change accommodating business needs and priorities 



  • Otley, United Kingdom Fortem People Full time

    You'll be looking after our client's customers from pre through to post sales. Working in a busy Customer Services department and within a small team of 3, you'll be able to provide a professional service over the phone and ensure that orders are monitored and deliveries are tracked. As this role relies on building strong Internal and external customer...

  • Admin/customer Service

    6 months ago


    Otley, United Kingdom Right Partnership Recruitment Full time

    We have an opportunity to join our client, a family run business providing a variety of business products. They are looking for an Admin/Customer Service person, working from the office within a small but growing team. This role is ideally suited to someone who is looking for an opportunity to progress into other areas over time, such as sales or purchasing...


  • Otley, Leeds, United Kingdom Pavers Shoes Full time

    About UsWe are a growing and profitable business with a strong commitment to family values and sustainability. At Pavers Shoes, we believe that everyone deserves an amazing experience when shopping with us.Job DescriptionThis part-time Supervisor opportunity is available on a 16 hours over 4 days per week contract. As our ideal candidate, you will deliver...


  • Otley, United Kingdom Ornamental Trees Ltd Full time

    About Us: We are one of the UK's leading and largest online tree suppliers with over 20 years of industry experience. Overview: We are seeking a dedicated Sales & Customer Service Representative to join our team. As a Sales & Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries,...


  • Otley, United Kingdom Right Partnership Recruitment Full time

    We have an opportunity to join our client, a family run business providing home products. They are looking for a Customer Advisor, working from the office within a small team. You do not need any formal qualifications, your natural people skills and desire to help find the best solution. Other skills that will make you a great fit for this position are: -...


  • Otley, United Kingdom Right Partnership Recruitment Full time

    We have an opportunity to join our client, a family run business providing a variety of business products. They are looking for an Admin/Customer Service person, working from the office within a small but growing team. This role is ideally suited to someone who is looking for an opportunity to progress into other areas over time, such as sales or purchasing...


  • Otley, Leeds, United Kingdom Skipton Building Society Full time

    We are the fourth biggest building society in the UK, a mutual organisation owned by our members.Our purpose is to help more people have a home, save for life ahead, and support long-term financial wellbeing.We are recruiting for a Customer Service Consultant within Otley & Ilkley branches.Job Description:This part-time role involves working 21 hours across...


  • Otley, Leeds, United Kingdom Mitchell Maguire Full time

    We are a specialist construction recruitment consultancy dedicated to the fire and security sector. As an Area Sales Manager - Fire and Security Protection, you will be responsible for developing new business opportunities and providing exceptional customer service to our clients in the fire and security services market.You will have the opportunity to work...


  • Otley, United Kingdom Boots Full time

    Summary Job Reference: - 218816BR Otley, Kirkgate Fixed Term We are now recruiting Christmas Customer Advisors for our Otley, Kirkgate store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Sales Advisor

    6 months ago


    Otley, United Kingdom Right Partnership Recruitment Full time

    By making outbound calls to intelligently marketed or previously engaged clients, you will build a strong clientbase over time and build some good commission as well as a basic salary. Small, friendly team all working together to move the business forward with good commission and team bonuses. All training to the products of the business will be given so...

  • Services Assistant

    6 months ago


    Otley, United Kingdom Sainsburys Full time

    **Location** - Otley Store, Sainsbury's Supermarkets Ltd 11 Bondgate, Otley, LS21 3AB **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 220833 **Schedule** Sun 10am - Sun 5pm Tue 12pm - Tue 8pm Wed 11:30am - Wed 7:30pm - Total hours: 23_ Love food, variety and...


  • Otley, United Kingdom Target Dental Group Full time

    **Who we are**: We are not just another dental group and this is not just another job. We pride ourselves on delivering excellent customer service to our patients, alongside creating a positive workplace culture and environment for our people to work in. Our team members actively say this is a great place to work! You could be one of them, supporting our...

  • Operations Manager

    3 weeks ago


    Otley, Leeds, United Kingdom Pavers Shoes Full time

    We are seeking an experienced and motivated Customer Experience Specialist to join our Pavers team in Otley.This part-time role will involve working a 16-hour contract over four days per week, with good availability required as the role includes a mixture of weekend and weekday working.The successful candidate will deliver consistently high levels of...


  • Otley, United Kingdom CV-Library Full time

    Senior Electrical Building Services Engineer Location: North Yorkshire or West Yorkshire A Senior Electrical Building Services Engineer is required to join a Building Design Consultancy in North Yorkshire or West Yorkshire. The company are one of the largest multi-discipline building design consultancies in the North of England. They offer a broad range...


  • Otley, United Kingdom CV-Library Full time

    Senior Mechanical Building Services Engineer Location: North Yorkshire or West Yorkshire A Senior Mechanical Building Services Engineer is required to join a Building Design Consultancy in North Yorkshire or West Yorkshire. The company are one of the largest multi-discipline building design consultancies in the North of England. They offer a broad range...


  • Otley, United Kingdom Fusion People Ltd Full time

    Senior Mechanical Building Services Engineer Location: North Yorkshire or West YorkshireA Senior Mechanical Building Services Engineer is required to join a Building Design Consultancy in North Yorkshire or West Yorkshire. The company are one of the largest multi-discipline building design consultancies in the North of England. They offer a broad range of...


  • Otley, Leeds, United Kingdom Mitchell Maguire Full time

    At Mitchell Maguire, a specialist construction recruitment consultancy focused on the fire and security sector, we are seeking an experienced Sales Consultant to join our team. This exciting role will involve field sales, predominantly promoting maintenance contracts and installations in the fire and security services market.The ideal candidate will have...


  • Otley, United Kingdom Sainsbury's Full time

    **Location** - Otley Store, Sainsbury's Supermarkets Ltd 11 Bondgate, Otley, LS21 3AB **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 234466 **Schedule** Mon 6am - Mon 10am Tue 6am - Tue 10am Wed 12pm - Wed 8pm - Total hours: 15.5_ Love food and preparing great...


  • Otley, Leeds, United Kingdom Elior Full time

    About the RoleThe ideal candidate for this position will have excellent communication skills, a friendly demeanor, and a passion for providing outstanding customer service. You will be responsible for ensuring the kitchen and service areas are clean, well-presented, and well-stocked, as well as maintaining high standards of food safety and hygiene.


  • Otley, United Kingdom The Language Shop Limited Full time

    **Examinations Service Coordinator** **Hours: 40 hours, full-time** **£24,391.00 per annum** Remote working with expectation to attend the Otley office for meetings when required. **About You** You are an analytical and detail-oriented individual looking to join a growing Examinations department delivering remote language assessments for Central...