Examinations Service Coordinator

2 weeks ago


Otley, United Kingdom The Language Shop Limited Full time

**Examinations Service Coordinator**

**Hours: 40 hours, full-time**

**£24,391.00 per annum**

Remote working with expectation to attend the Otley office for meetings when required.

**About You**

You are an analytical and detail-oriented individual looking to join a growing Examinations department delivering remote language assessments for Central Government customers.

You should be able to work effectively in a team, but able to work independently when required, working to tight deadlines in a fast-paced environment.

**Duties include**
- Support with the coordination and delivery of TLS' full suite of examinations and assessments.
- Escalate complaints or queries to the necessary team members.
- Ensure that a high level of customer service is consistently provided.
- Maintain the TLS assessment database, Assessment Management System (AMS) and other systems available.
- Assisting with the development and review of training materials, reports and other documents.
- Support with the coordination of our invigilators and assessors, invigilating as required.
- Assist and support the invoicing process for assessors and assessment authors.
- Create a workplace culture that is consistent with the organisations and highlights the mission, vision and values.
- To work co-operatively as part of a team to ensure that priority tasks are carried out effectively, efficiently and meet the required deadlines.
- To be tactful and have respect for the need for confidentiality to all parties concerned, including members of staff, customers and sessional staff.
- Assist in the delivery of other service lines as and when required.
- Connect and process telephone requests.
- Develop and possess an expert understanding of the examinations processes, standards and marking frameworks.

**Required**:

- Strong IT skills - ability to learn and adapt to new systems.
- Strong analytical and comprehension skills.
- Excellent attention to detail.

**Desirable**:

- Previous experience in examinations for Awarding Organisation or similar.
- Degree or equivalent in languages.
- Knowledge of language testing frameworks e.g. CEFR.
- Confident in using Microsoft Office, including working with data and spreadsheets daily.

Pay: £24,391.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: Hybrid remote in Otley

Reference ID: SB170524Exams



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