Customer Service Advisor
2 weeks ago
You'll be looking after our client's customers from pre through to post sales. Working in a busy Customer Services department and within a small team of 3, you'll be able to provide a professional service over the phone and ensure that orders are monitored and deliveries are tracked.
As this role relies on building strong Internal and external customer relationships the individual will be a proactive problem solver with a good attention to detail. You will need to be a strong team player whist been self-motivated and conscientious.
Hours: 37.5 hours
8.30 - 4.30 half hour lunch. Some flex on start and finish times.
25 days holiday.
Key Responsibilities:
- To comply with all health and safety guidelines
- Process customer orders in a timely manner
- Ensure accuracy of data in all IT systems
- Provide order acknowledgements / reacknowledgments to customers within set time frames.
- Respond to customer enquiries efficiently to ensure customers are kept informed
- Coordinate with planning and other internal departments regarding the status of orders.
- Produce despatch notes as required
- Where necessary escalate issues as soon as they arise to minimise the impact on the customer and the business
- Organise transport for despatches in line with customer requirements
- Ensure compliance documentation is correct.
- Raise invoices and send to customers as required
- Continuously review the status of open orders to ensure transportation is booked to meet customer requirements and minimise inventory levels.
- Authorise Invoices for transport costs
- Contribute to continuous improvement projects as required
**Salary**: From £26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Otley, West Yorkshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
-
Customer Sales Advisor
4 weeks ago
Otley, United Kingdom Right Partnership Recruitment Full timeBy making outbound calls to intelligently marketed or previously engaged clients, you will build a strong clientbase over time and build some good commission as well as a basic salary. Small, friendly team all working together to move the business forward with good commission and team bonuses. All training to the products of the business will be given so...
-
Retail Customer Service Assistant
7 days ago
Otley, United Kingdom Shell Pool Bridge Full timeWe are looking for two Retail Assistant's to join our team at Shell Pool Bridge (Pool in Wharfedale) between Harrogate and Otley. Approximately 16hrs per week Must be 18 or over. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above...
-
Customer Service Administrator
4 weeks ago
Otley, United Kingdom Right Partnership Recruitment Full timeSetting up new customers on the CRM system - Taking customers payments and monitoring their payment plans using an online payments system - Liaising with customers to book their fitting dates - Booking the fitting dates in a logical and methodical way to ensure travel is kept to a minimum - Sending fitters their workload - Calling customers to confirm...
-
Funeral Service Arranger
6 days ago
Otley, United Kingdom Dignity Full timeThere's more to funerals than you think... At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most. We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting...
-
Barista
4 weeks ago
Otley, United Kingdom O'Deli Group Full time**About us** O'Deli Group is a small business in Otley. We are professional, agile and innovative. **Duties**: - Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks - Take customer orders and process payments using a cash register - Provide excellent customer service by greeting customers, answering...
-
Coffee Shop Cook
4 weeks ago
Otley, United Kingdom Joys Coffee House Full timeJoys Coffee House is a small family ran coffee house serving quality coffee and cakes and offering a breakfast and brunch menu The role will include serving customers / providing acceptable customer services / upselling / serving barista coffee and cooking our outstanding breakfast and brunch menu Interviews will be held the first week of July **Job...
-
Barista and Cook
4 weeks ago
Otley, United Kingdom Joys Coffee House Full timeA small family ran coffee house serving quality coffee and cakes and offering a breakfast and brunch menu The role will include serving customers / providing acceptable customer services / upselling / serving barista coffee and cooking our outstanding breakfast and brunch menu You must have availability to work weekends and a couple of days during the...
-
Barista and Cook
7 days ago
Otley, United Kingdom Joys Coffee House Full timeA small family ran coffee house serving quality coffee and cakes and offering a breakfast and brunch menu The role will include serving customers / providing acceptable customer services / upselling / serving barista coffee and cooking our outstanding breakfast and brunch menu You will be a key holder to the shop and support the running of the shop in the...
-
Barista and Cook
4 weeks ago
Otley, United Kingdom Joys Coffee House Full timeA small family ran coffee house serving quality coffee and cakes and offering a breakfast and brunch menu The role will include serving customers / providing acceptable customer services / upselling / serving barista coffee and cooking our outstanding breakfast and brunch menu You will be a key holder to the shop and support the running of the shop in the...
-
Retail Security Officer
5 days ago
Otley, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. You will be monitoring various stocksuch as food, drink, and clothing. You will be representing BardWood and our client, providing a...
-
Administration and Collections Clerk
4 weeks ago
Otley, United Kingdom Right Partnership Recruitment Full timeWe have an opportunity to join our client, a family run business providing home products. They are looking for an Administration and Collections Clerk, working from the office within a small team. You do not need any formal qualifications to be a Administrator, your natural people skills and desire to help find the best solution. Other skills that will...
-
Vehicle Leasing Manage
4 weeks ago
Otley, United Kingdom Tate Oil Full timeOverview: **Responsibilities**: - Achieve car and commercial vehicle sales objectives by growing the business - Professionally represent the Tate Leasing proposition through Account Management of medium and some larger Fleets. - On-going, customer-led, engagement with full ownership of any issues through to resolution. - Lead renewal of deals to maximise...
-
Bar Steward
4 weeks ago
Otley, United Kingdom O'Deli Group Full timeIt all began in 2015 with the opening of our café and delicatessen - O'Deli. Fast forward a few years and as our passion for food has grown, we've also grown ourselves a collection of Otley based businesses, serving the local community and beyond! Tony’s love of music lead to his involvement with Otley Tap House - a real ale pub with burger van, indoor...
-
Part Time Sales Administrator
4 weeks ago
Otley, United Kingdom Kineholme Garage Full time**PART TIME SALES ADMINISTRATOR - £22,500 PRO RATA** Kineholme Garage require an experienced part time vehicle sales administrator to join their sales team in Otley. Kineholme Garage is part of Batchelors Motor Group who are a respected family business with motor dealerships based in Ripon, York and Otley. **Job Purpose**: To record, process and maintain...
-
Sr Infra Engineer
4 weeks ago
Otley, United Kingdom Enovis Full timeJob Description:Job Description/Key Responsibilities:SharePoint Administration: Manage and administer SharePoint farms, sites, and site collections. Configure and customize SharePoint components like lists, libraries, web parts, and workflows to support business requirements.User Support and Training: Provide end-user support, troubleshooting, and training...
-
Front of House Supervisor
2 hours ago
Otley, West Yorkshire, United Kingdom Tailored Recruitment Consultancy Full timeTailored Recruitment Consultancy are recruiting for a Front of House Supervisor on a permanent basis for a busy retail outlet in Otley Duties: - Oversee the daily operations of the front of house area, including the dining room - Ensure excellent customer service and guest satisfaction. - Train and supervise front of house staff, including servers and Till...