Customer Service Manager

2 weeks ago


Otley, Leeds, United Kingdom Pavers Shoes Full time
About Us

We are a growing and profitable business with a strong commitment to family values and sustainability. At Pavers Shoes, we believe that everyone deserves an amazing experience when shopping with us.

Job Description

This part-time Supervisor opportunity is available on a 16 hours over 4 days per week contract. As our ideal candidate, you will deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer's needs.

Additionally, you will inspire and support your team in creating a customer-first culture, giving genuine, honest, and knowledgeable advice on our products. This role includes a mix of weekend and weekday working, requiring flexibility and a willingness to adapt to changing circumstances.

Key Responsibilities
  • Manage the day-to-day operations of the store
  • Lead and motivate the team to achieve sales targets and KPIs
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain a positive and productive working environment
What We Offer
  • A competitive hourly rate of £12.10-£12.35 (dependent on retail induction completion)
  • A generous staff discount scheme with perks for family and friends
  • Holiday entitlement increasing with service
  • Company pension contributions
  • Access to wellbeing and financial support through RetailTRUST

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