Operational Contact Centre Agent

5 months ago

Bradford, United Kingdom Yorkshire Water Full time

Salary & Benefits: Starting salary from £26, per annum. Benefits include annual performance bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, 8 x bank holidays or equivalent leave, if you have to work on a bank holiday, plus a wellness day and development opportunities in line with the Operational Contact Centre Agent progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more
 

Location: Bradford, although there will be a hybrid working arrangement in place, with 3 x days working in the office and 2 x days working from home 

Working pattern: We have a number of permanent, full time opportunities available working 37 hours per week covering a variety of shift patterns between the hours of 8:00am - 10:00pm Monday – Sunday. You will be required to work one day over the weekend with a day off during the week.

We have a number of exciting opportunities for Operational Contact Centre Agent's to join our Customer Management Centre in Yorkshire Water. Are you passionate about providing great customer service and getting a successful resolution to a problem? If so, this could be the opportunity for you in helping Yorkshire Water provide the best service to our customers. 

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in:

As our Operational Contact Centre Agent, you will provide our customers with operational resolution to their queries or issues. Initially your role will be focussed on taking inbound calls. Once you have built experience through coaching and support, you will progress in line with our progression plans, to add to your skills with communication to customers via social media and written correspondence (e-mails/letters). 

You will be playing a vital role helping and supporting our customers across the Yorkshire region and playing your part towards the company strategy “A thriving Yorkshire. Right for customers. Right for the environment.” You will work closely with a wide range of colleagues in the Customer Management Centre to ensure customer satisfaction and will work in line with our Customer Promise.

 What skills & qualifications you will need:

• You will be passionate and enthusiastic about delivering an excellent customer experience to our customers. 
• You will be able to understand customer needs, show empathy and creative positive outcomes. 
• You will be highly organised, able to manage a varied workload and work on your own initiative, using problem solving skills to resolve customer issues.
• A strong communicator you will have good written and verbal communication skills, you will be able to ensure that customer information is updated accurately. 
• It would be advantageous if you are comfortable in influencing others as you will need to escalate customer issues at times to ensure effective resolution. 
• You will be focused on continuous improvement and have a desire for learning and developing in the role, you will be comfortable in receiving feedback to improve your own performance. Previous experience of working in a performance driven environment is desirable.
• You will have excellent IT skills as you will be using a range of computer systems in the role. 
• You will need to be adaptable to change and embrace flexibility, at times you may be required to work a bank holiday due to the nature of the business, this will be in line with your designated shift pattern.


To ensure we are supporting you in delivering the best service you can, you will be given an excellent onboarding and induction programme when you start with us. Providing you with the best tools and knowledge. Alongside this, we have a great progression scheme to help you grow and develop, in your Yorkshire Water career.

If you’re are passionate and enthusiastic about delivering excellent customer service and want to play a key role in helping us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process - 

Closing Date – 2nd July, 2024

Interview assessments to take place w/c 1st, 8th & 15th July, 2024

Start Date - We are looking for people to start in role on Monday 19th August, 2024. We will require people to work 9am-5pm Monday to Friday in the office, for the period for their training which is typically around 10-12 weeks

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. 

If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

  • Operational Contact Centre Representative

    4 weeks ago

    Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Job Summary:We are seeking a highly skilled and motivated Operational Contact Centre Agent to join our Customer Management Centre in Yorkshire Water. As a key member of our team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Contact Centre Advisor

    3 weeks ago

    Bradford, United Kingdom Brook Street NMR Full time

    Call Centre Operative required for a Bradford based fashion retailer!Immediate starts available 10am / 5.30pm Mon - Fri Responsibilities include: * Resolving customer queries and complaints about various after sales enquiries, including questions about delivery and returns. * Being proficient in using a variety of different methods of customer...

  • Contact Centre

    6 months ago

    Bradford, United Kingdom Morrisons Full time

    **About The Role**: As our Contact Centre - Executive Relations your role will primarily involve resolving high level and sensitive complaints on behalf of the CEO and Executive Directors at Morrisons. You will be dealing with customers who have expressed dissatisfaction for either their in-store or online shopping experience or a particular product. As our...

  • Operational Contact Centre Representative

    4 weeks ago

    Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Job Summary:We are seeking a highly organized and empathetic Customer Service Resolution Specialist to join our team at Yorkshire Water. As a key member of our Customer Management Centre, you will be responsible for providing exceptional customer service and resolving customer queries and issues in a timely and professional manner.Key...

  • Sub Agent

    5 months ago

    Bradford, United Kingdom Elvet Recruitment Full time

    Elvet Recruitment are recruiting a Civil Sub-Agent on behalf of a international tier 1 civil engineering contractor to work on a flagship regional infrastructure project in Bradford.The project is a £100m+ highways scheme based in a city centre environment. Will be running until mid 2025. Further work in the area secured with arguably the largest pipeline...

  • Sub Agent

    2 months ago

    Bradford, United Kingdom CV-Library Full time

    Elvet Recruitment are recruiting a Civil Sub-Agent on behalf of a international tier 1 civil engineering contractor to work on a flagship regional infrastructure project in Bradford. The project is a £100m+ highways scheme based in a city centre environment. Will be running until mid 2025. Further work in the area secured with arguably the largest...

  • HMRC Contact Centre Representative

    23 hours ago

    Bradford, Bradford, United Kingdom HM Revenue and Customs Full time

    Job DescriptionWe are seeking a Tax Support Advisor to join our team, providing expert advice and guidance to customers on tax-related matters. As a key member of our contact centre, you will play a vital role in delivering exceptional customer service, ensuring that every interaction meets our high standards.About the RoleThis is an exciting opportunity to...

  • Customer Service Agent

    6 months ago

    Bradford, United Kingdom FMG Repair Services Full time

    **Why choose FMG RS?** Of course, we offer a **fantastic basic salary**, but there’s much more to being a Customer Service Agent at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) - fantastic **uncapped monthly bonus schemes **plus** **guaranteed average bonus** when you're on holiday! - an **additional days'...

  • Air Freight Operator

    5 months ago

    Bradford, United Kingdom Detail 2 Recruitment LTD Full time

    **Air Freight Coordinator - Freight Forwarding - Bradford - Up to £33,000** **About the Company** Our client is on the lookout for an experienced AIR FREIGHT Import / Export Operator who has experience in both Import and Export Air Freight movements. They are a well established Freight forwarder with an incredible reputation within the industry! **Air...

  • Operative - Fulfillment - Bradford Peel Centre

    7 months ago

    Bradford, United Kingdom Tesco Full time

    About the role **Customers are at the heart of everything we do.** It takes lots of different people to run a store/centre and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores/centres means that you will...

  • Training Centre Receptionist

    5 months ago

    Bradford, United Kingdom Jet2.com and Jet2holidays Full time

    Fixed Term - 30 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** **Training Centre - Receptionist**: - based at the Jet2 Training Centre - Bradford- - This role is a shared role, AM and PM shift patterns, alternating on weekly basis covering the hours of 07:00-13:00 and 13:00-19:00. - **What will you do in the role?** The...

  • Call Centre Agent

    6 months ago

    Bradford, United Kingdom Weatherguard Windows UK Full time

    Weatherguard Windows UK are expanding and due to growth we are hiring outstanding, enthusiastic and passionate telephone executives to join our growing sales team situated just a 10 minutes walk from Bradford train station. In return you will receive an attractive Basic Pay + Commission + Bonus Hours of Work - Mon to Fri 10AM -...

  • Call Centre Agent

    6 months ago

    Bradford, United Kingdom Eco Save Full time

    This is a fantastic opportunity to work within a Friendly, lively, and fun-to-work atmosphere. This is a permanent and office-based role. We are a locally-based national company looking to push forward our energy efficient products and services. Experienced and non-experienced applicants. welcome to apply. Full training is provided to ensure you are...

  • Ocean Export Operator

    2 months ago

    Bradford, United Kingdom CV-Library Full time

    Our client who are freight forwarding experts, offering multi-modal international logistics services and who have a combined knowledge of over 250 years experience within the industry, are looking to recruit an Ocean Export Operator, to be based at offices in the Bradford area. On Offer: * An opportunity to join a well-respected and forward thinking...

  • Enforcement Agent

    6 months ago

    Bradford, United Kingdom Jacobs Enforcement Full time

    Unlimited Bonus! An exciting opportunity has arisen for a permanent, employed (PAYE) Enforcement Agent to cover Bradford and other nearby surrounding areas. This role offers a chance to be out and about, meeting people from all walks of life, with no 2 days ever the same! We offer a basic salary with unlimited bonus, flexible working hours and job...

  • Enforcement Agent

    5 months ago

    Bradford, United Kingdom Jacobs Enforcement Full time

    Unlimited Bonus! An exciting opportunity has arisen for a permanent, employed (PAYE) Enforcement Agent to cover Newcastle upon Tyne and other nearby surrounding areas. This role offers a chance to be out and about, meeting people from all walks of life, with no 2 days ever the same! We offer a basic salary with unlimited bonus, flexible working hours and job...

  • Enforcement Agent

    5 months ago

    Bradford, United Kingdom Jacobs Enforcement Full time

    Unlimited Bonus! An exciting opportunity has arisen for a permanent, employed (PAYE) Enforcement Agent to cover Newcastle upon Tyne and other nearby surrounding areas. This role offers a chance to be out and about, meeting people from all walks of life, with no 2 days ever the same! We offer a basic salary with unlimited bonus, flexible working hours and job...

  • Enforcement Agent

    5 months ago

    Bradford, United Kingdom Jacobs Enforcement Full time

    Unlimited Bonus! An exciting opportunity has arisen for a permanent, employed (PAYE) Enforcement Agent to cover Newcastle upon Tyne and other nearby surrounding areas. This role offers a chance to be out and about, meeting people from all walks of life, with no 2 days ever the same! We offer a basic salary with unlimited bonus, flexible working hours and job...

  • Sports Centre Assistant

    5 months ago

    Bradford, United Kingdom Woodhouse Grove School Full time

    **Sports Centre Assistant** 9 hours per week, 52 week contract (all year round) 2 shifts - 1 evening 4:30pm to 9:00pm. 1 weekend shift am or pm (between the hours of 8am and 6:30pm) £10.90 per hour To ensure the smooth operation of the facilities, mainly the sports centre. Must be a good communicator, time-keeper, have proven customer service skills and...

  • Estate Agent Branch Manager Assistant

    7 days ago

    Bradford-on-Avon, Wiltshire, United Kingdom Magnus James Full time

    Opportunity for Career AdvancementA prominent estate agent in Bradford-on-Avon is seeking a highly motivated and experienced Estate Agent Assistant Branch Manager to join their team. This exciting role offers the perfect opportunity for a Senior Sales Negotiator to progress further in their career and take on new challenges.Salary: Up to £28,000 basic...