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Customer Service Advisor

3 months ago

Whitehaven, United Kingdom The Recruitment Co. Full time

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: 22nd June 2024

Full Time and Part Time hours available

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided

The Role

  • Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
  • To identify and implement process improvements to improve service to the customer and operational performance
  • To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
  • Accurately record and process a variety of customer enquiries.
  • Diagnose customer issues through detailed questioning and active listening.
  • Investigate and interpret data held on a number of different systems.
  • Manage customer expectations and set and agree timescales for actions to be performed.
  • Promote products in line with marketing input.
  • Conduct outbound calls following events and system unavailability.
  • Review own performance statistics and take responsibility for personal development.
  • Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering contracts for the following hours: 37, 30, 24, 20 and 16 hours per week.

Typical operational hours our:

  • Monday - Friday; 8am-8pm,
  • Saturday; 8am-5pm
  • Sunday; Closed

We have a wide range of shift patterns to choose from that should suit every ones wants and needs.

The Pay: £12.77 per hour

  • Paid weekly, every Friday

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