Customer Service Representative

20 hours ago


Whitehaven, Cumbria, United Kingdom Reed Full time
Customer Service Advisor Role

We are seeking a skilled Customer Service Advisor to join our team at United Utilities. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.

Key Responsibilities:

  • Collect cash payments and agree realistic payment plans using effective negotiation techniques
  • Identify and use your own judgement to determine the best course of action for customers
  • Use payment plans and schemes to help customers manage their debt
  • Answer customer queries via phone, email, and other contact methods
  • Prioritize workload in a fast-paced environment and react quickly to changing circumstances

Requirements:

  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and prioritize workload
  • Strong analytical and problem-solving skills
  • Integrity, sensitivity, empathy, and assertiveness

What We Offer:

  • Hourly pay rate: £13.60 per hour
  • Rolling rota covering 37 hours per week
  • Contract duration: 6 months (with potential extension)

We are looking for a motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply.



  • Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesInvestigate and resolve...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving billing issues, and ensuring customer satisfaction. Key Responsibilities: Investigate and...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving billing issues, and ensuring customer satisfaction. Key Responsibilities: Investigate and...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues for our clients.Key ResponsibilitiesInvestigate and resolve customer queries in a timely and...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues for our clients.Key ResponsibilitiesInvestigate and resolve customer queries in a timely and...


  • Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our Income Team at United Utilities in Whitehaven. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues in a timely and professional manner.Main Responsibilities:Investigate customer queries...


  • Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our Income Team at United Utilities in Whitehaven. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues in a timely and professional manner.Main Responsibilities:Investigate customer queries...


  • Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our Income Team at United Utilities in Whitehaven. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues in a timely and professional manner.Main Responsibilities:Investigate customer queries...


  • Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our Income Team at United Utilities in Whitehaven. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues in a timely and professional manner.Main Responsibilities:Investigate customer queries...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our Billing team at a leading Utilities Provider. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the highest levels of satisfaction.Key ResponsibilitiesCustomer Service: Provide...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our Billing team at a leading Utilities Provider. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the highest levels of satisfaction.Key ResponsibilitiesCustomer Service: Provide...


  • Whitehaven, Cumbria, United Kingdom Cumberland Building Society Full time

    About Us:Cumberland Building Society is a customer-owned organisation dedicated to making a positive difference in the lives of our customers, communities, and people.We're passionate about doing the right thing and helping people achieve their goals, whether it's saving for their future, buying their dream homes, or investing in their career ambitions.About...


  • Whitehaven, Cumbria, United Kingdom Cumberland Building Society Full time

    About Us:Cumberland Building Society is a customer-owned organisation dedicated to making a positive difference in the lives of our customers, communities, and people.We're passionate about doing the right thing and helping people achieve their goals, whether it's saving for their future, buying their dream homes, or investing in their career ambitions.About...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Customer Service Advisor - IncomeReed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.Why work at United Utilities?United Utilities is a leading provider of essential services to seven million customers across the North West. As a Customer Service...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Customer Service Advisor - IncomeReed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.Why work at United Utilities?United Utilities is a leading provider of essential services to seven million customers across the North West. As a Customer Service...


  • Whitehaven, Cumbria, United Kingdom Cumberland Building Society Full time

    About the Role:We're seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, helping them achieve their savings goals by identifying and recommending our products and services.Key Responsibilities:Deliver...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Customer Service Advisor - IncomeReed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.Why work at United Utilities?United Utilities is a leading provider of essential services to seven million customers across the North West. As a Customer Service...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Customer Service Advisor - IncomeReed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.Why work at United Utilities?United Utilities is a leading provider of essential services to seven million customers across the North West. As a Customer Service...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Customer Service Advisor - IncomeReed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.Why work at United Utilities in Whitehaven?The location offers excellent facilities and a stunning view overlooking the Whitehaven Harbour in the beautiful Lake...


  • Whitehaven, Cumbria, United Kingdom Reed Full time

    Customer Service Advisor - IncomeReed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.Why work at United Utilities in Whitehaven?The location offers excellent facilities and a stunning view overlooking the Whitehaven Harbour in the beautiful Lake...