Customer Service Representative
20 hours ago
We are seeking a skilled Customer Service Advisor to join our team at United Utilities. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.
Key Responsibilities:
- Collect cash payments and agree realistic payment plans using effective negotiation techniques
- Identify and use your own judgement to determine the best course of action for customers
- Use payment plans and schemes to help customers manage their debt
- Answer customer queries via phone, email, and other contact methods
- Prioritize workload in a fast-paced environment and react quickly to changing circumstances
Requirements:
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment and prioritize workload
- Strong analytical and problem-solving skills
- Integrity, sensitivity, empathy, and assertiveness
What We Offer:
- Hourly pay rate: £13.60 per hour
- Rolling rota covering 37 hours per week
- Contract duration: 6 months (with potential extension)
We are looking for a motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply.
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