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Customer Service Representative

2 months ago

Whitehaven, Cumbria, United Kingdom Reed Full time
Customer Service Advisor - Income

Reed Talent Solutions is partnering with United Utilities to find a skilled Customer Service Advisor to join their Income team at their Whitehaven Contact Centre.

Why work at United Utilities?

United Utilities is a leading provider of essential services to seven million customers across the North West. As a Customer Service Advisor, you will be part of a team that brings clean, clear water to three million households and 200,000 businesses, and takes away wastewater, allowing customers to focus on their daily lives.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work closely with team leaders and experienced colleagues to deliver high levels of customer satisfaction and service.
  • Investigate and resolve customer billing exceptions, applying policy and procedure to ensure the right outcome for the customer and United Utilities.
  • Collect payments and agree realistic payment plans using effective negotiation techniques.
  • Explore options and methods of debt reduction with customers.
  • Answer customer queries using various contact methods, including phone, letters, emails, and making outbound calls.

Requirements:

  • Ability to deal professionally with internal and external colleagues across all levels.
  • Manage own workload and work under own initiative and to strict deadlines.
  • Understand and work within regulatory rules for handling written and telephone contacts.
  • Ability to work as a team to deliver high performance.
  • Ability to case manage and see through to resolution anomalies in billing.

What We Offer:

Full training provided, Monday to Friday, 9am - 5pm. A 4-week shift pattern, with 1 Saturday in 4. Hourly pay rate: £13.60 per hour. Contract: 6 months. Location: Sir Christopher Harding House, N Shore Rd, Whitehaven, Cumbria, CA28 7XY.

We look forward to receiving your application.