Homelessness Prevention Officer

4 months ago

Lyndhurst, United Kingdom New Forest District Council Full time

Job description

Are you experienced in supporting vulnerable people to achieve secure or sustain accommodation?  

  

We are looking for a dedicated, dynamic, positive and forward-thinking individual to provide effective and creative ideas to prevention their clients from being homeless and going into emergency accommodation.     

  

Do you have excellent investigative skills?  

   

Your role will be to gather information on client’s housing situation, record it, and determine next steps to secure accommodation which you will help the client to prevent their homelessness.  Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.  

   

Can you quickly establish positive and trusting relationships with customers?  

   

You don’t necessarily need homelessness experience, but we are looking for that one person who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.   

   

Do you revel in managing pressure situation and demands from customers?  

   

We are looking for you to make quick wins where you can and maximise your time with clients.   

   

This is a demanding role, and you will be the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities.  

   

Do you have the passion and dedication to provide help to homeless clients?  

  

We are looking for that one person to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.  

   

What’s in it for you?   

  

  • Smarter Flexible working  
  • 24-27 days leave   
  • Local Government Pension Scheme  
  • Shared cost AVC’s (Additional Voluntary Contribution Scheme)  
  • Employee Assistance Programme (free 24 hour legal, financial, and personal advice for employees)  

  

You will based in the ‘Prevention Team’ which is part of the wider Homelessness Team.  The Prevention Team cons ists of 2 other Prevention Officers, an Ancillary Officer and 2 Prevention Support Workers .

Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.  

   

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