Player Protection Executive

2 weeks ago

Sheffield, United Kingdom The Rank Group Full time

Company Description

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Sheffield

Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.

Look at our careers site to find out more:

Job Description

As a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act.

Keep gambling crime-free Ensure the provision of fair, open and honest gambling products and services Protect the young and the vulnerable

As a Player Protection Executive, you will be the first line of protection for our interactive business. You will be using your analytic skills and harnessing the tools and techniques available to you to protect our customers.

You’ll be expected to interact with our customers and use open-source information to develop a well-rounded view of individual customers' activity and background to support in Safer Gambling and Affordability reviews as well as regular reviews of business relationships. You will be responsible for ensuring that high-value digital customers are investigated and managed in relation to current legislative requirements under the Proceeds of Crime Act.

Your role is also accountable for upholding Player Protection practices to help reduce the likelihood of problem gambling amongst vulnerable customers and reduce any associated gambling harms our customer base may experience.

Responsibilities include:

Support the Player Protection manager in matters relating to safer gambling, verification checks and anti-money laundering Using various techniques (both open source & direct customer interactions), to analyse individual customers' activity and background to support regular management review of business relationships. Using various techniques (open source, transaction and gameplay analysis & direct customer interactions), to Identify, Act and Evaluate customer individual activity which will result in a decision in line with the LCCP interaction guidance. Identify customers whose play/activity may give rise to concern that they have problem gambling issues Identify customers who may be playing with illicit funds or engaged in money laundering Use data and information to support identification of customers that may be of concern Analyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spending where appropriate Liaise and consult with the Player Protection Manager regarding individual cases and higher-risk customers Make recommendations to the Player Protection Manager regarding account management for 'at risk’ customers

Qualifications

Able to deliver high-quality customer service Excellent oral, written and communication skills Able to assess and present risk assessments Experience in holding difficult conversations with Customers Able to work with several stakeholders across the business to discuss customer histories, deliver reinstatement decisions and implement groupwide barrings Attention to detail and ability to quickly review and assess information A clear understanding of Safer Gambling in line with the UKGC Licensing terms Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team Experience of the online gambling industry are desirable but not essential as training will be provided Computer Literate

Additional Information

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

  • Player Protection Executive

    1 week ago

    Sheffield, United Kingdom Grosvenor Casinos Limited Full time

    Job Description As a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act. Keep gambling crime-free Ensure the provision of fair, open and honest gambling products and services Protect the young and the vulnerable As a Player Protection Executive, you will be the first line of protection for...

  • Player Protection Executive

    2 weeks ago

    Sheffield, United Kingdom Rank Interactive Full time

    Job DescriptionAs a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act.Keep gambling crime-freeEnsure the provision of fair, open and honest gambling products and servicesProtect the young and the vulnerableAs a Player Protection Executive, you will be the first line of protection for our...

  • Player Protection Business Partner

    1 month ago

    Sheffield, United Kingdom Mecca Bingo Full time

    Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We...

  • Marketing Executive

    5 days ago

    Sheffield, United Kingdom Towergate Health & Protection Full time

    **Marketing Executive - Sheffield - ARDBB836291** **Salary: £28,000 (Depending on Experience)** - **In this role you will be required to attend our Southampton office for Team Meetings once a month.**_ - **Office or on a hybrid basis (once probation is complete).**_ Do you have experience as a Marketing Executive? Are you looking for a varied role working...

  • Marketing Executive

    2 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Job Description Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team. Flexible working- Remote - 1 day a month team meet-up Training and development The Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns...

  • Marketing Executive

    2 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team. Flexible working- Remote - 1 day a month team meet-up Training and development The Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix,...

  • Marketing Executive

    6 days ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix, broad...

  • Marketing Executive

    2 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix, broad...

  • Marketing Executive

    6 days ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of...

  • Marketing Executive

    7 days ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of...

  • Executive Assistant

    2 days ago

    Sheffield, United Kingdom Page Personnel Finance Full time

    Executive Assistant, Hybrid Working - Great Benefits +Free parking on-site - Sheffield based **Client Details** Sheffield based Not for Profit Organisation looking for a Executive assistant to join and support the executive team in this brand new role! **Description** Key responsibilities for the Executive Assistant include but are not limited to: -...

  • Bingo Rewards Executive

    4 weeks ago

    Sheffield, United Kingdom Rank Interactive Full time

    **Company Description** From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth. Rank Interactive, the digital arm of The...

  • Senior Process Engineer Chemical

    1 day ago

    Sheffield, United Kingdom Pacific International Executive Search Full time

    We are currently engaged with a leading chemical manufacturing organization The organization is focused heavily on sustainability and manufacturing safety and protection products. They are in search of a Senior Process Engineer Manager to take responsibility for the process safety and technical plant engineering of one of their highly visible and...

  • Senior Process Engineer Chemical

    2 days ago

    Sheffield, United Kingdom Pacific International Executive Search Full time

    We are currently engaged with a leading chemical manufacturing organization The organization is focused heavily on sustainability and manufacturing safety and protection products. They are in search of a Senior Process Engineer Manager to take responsibility for the process safety and technical plant engineering of one of their highly visible and...

  • Telemarketing Executive

    2 weeks ago

    Sheffield, United Kingdom Capita Full time

    We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. Working on behalf of a major UK energy provider (gas and electric), making outbound calls businesses to discuss offers available along with the...

  • Digital Marketing Executive

    5 days ago

    Sheffield, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment are excited to be working with a fast growing B2C Organisation, who are a major player within the Consumer Durable sector. They are looking for a Digital Marketing Executive to bring a creative yet strategic flair to the team. This role involves managing omni channel campaigns as well as getting involved in the wider marketing duties...

  • Marketing Executive

    6 days ago

    Sheffield, UK, South Yorkshire, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix, broad...

  • Senior Process Engineer

    1 day ago

    Sheffield, United Kingdom Pacific International Executive Search Full time

    We are currently engaged with a leading chemical manufacturing organization The organization is focused heavily on sustainability and manufacturing safety and protection products. They are in search of a Senior Process Engineer Manager to take responsibility for the process safety and technical plant engineering of one of their highly visible and...

  • Senior Process Engineer

    3 days ago

    Sheffield, United Kingdom Pacific International Executive Search Full time

    We are currently engaged with a leading chemical manufacturing organization The organization is focused heavily on sustainability and manufacturing safety and protection products. They are in search of a Senior Process Engineer Manager to take responsibility for the process safety and technical plant engineering of one of their highly visible and...

  • Business Development Executive

    3 weeks ago

    Sheffield, United Kingdom Pro-Found Recruitment Solutions Full time

    We are looking to recruit a Business Development Executive to acquire new clients/contacts to sell the benefits of our client's products and services. Business Development Executive Benefits: Salary: Basic salary: £25,000 + uncapped Commission plan Laptop and Mobile Phone Location: Sheffield, S13 - fully office based role Working Hours - Monday -...