Player Protection Executive

4 weeks ago

Sheffield, United Kingdom Rank Interactive Full time
Job Description

As a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act.

  • Keep gambling crime-free
  • Ensure the provision of fair, open and honest gambling products and services
  • Protect the young and the vulnerable

As a Player Protection Executive, you will be the first line of protection for our interactive business. You will be using your analytic skills and harnessing the tools and techniques available to you to protect our customers.

You’ll be expected to interact with our customers and use open-source information to develop a well-rounded view of individual customers' activity and background to support in Safer Gambling and Affordability reviews as well as regular reviews of business relationships. You will be responsible for ensuring that high-value digital customers are investigated and managed in relation to current legislative requirements under the Proceeds of Crime Act.

Your role is also accountable for upholding Player Protection practices to help reduce the likelihood of problem gambling amongst vulnerable customers and reduce any associated gambling harms our customer base may experience.

Responsibilities include:

  • Support the Player Protection manager in matters relating to safer gambling, verification checks and anti-money laundering
  • Using various techniques (both open source & direct customer interactions), to analyse individual customers' activity and background to support regular management review of business relationships.
  • Using various techniques (open source, transaction and gameplay analysis & direct customer interactions), to Identify, Act and Evaluate customer individual activity which will result in a decision in line with the LCCP interaction guidance.
  • Identify customers whose play/activity may give rise to concern that they have problem gambling issues
  • Identify customers who may be playing with illicit funds or engaged in money laundering
  • Use data and information to support identification of customers that may be of concern
  • Analyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spending where appropriate
  • Liaise and consult with the Player Protection Manager regarding individual cases and higher-risk customers
  • Make recommendations to the Player Protection Manager regarding account management for 'at risk’ customers

Qualifications

  • Able to deliver high-quality customer service
  • Excellent oral, written and communication skills
  • Able to assess and present risk assessments
  • Experience in holding difficult conversations with Customers
  • Able to work with several stakeholders across the business to discuss customer histories, deliver reinstatement decisions and implement groupwide barrings
  • Attention to detail and ability to quickly review and assess information
  • A clear understanding of Safer Gambling in line with the UKGC Licensing terms
  • Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team
  • Experience of the online gambling industry are desirable but not essential as training will be provided
  • Computer Literate


Additional Information

#LI-MS1 #LI-Onsite

 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

 

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

 

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

  • Player Protection Executive

    3 weeks ago

    Sheffield, United Kingdom Grosvenor Casinos Limited Full time

    Job Description As a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act. Keep gambling crime-free Ensure the provision of fair, open and honest gambling products and services Protect the young and the vulnerable As a Player Protection Executive, you will be the first line of protection for...

  • Player Protection Executive

    2 weeks ago

    Sheffield, United Kingdom Rank Interactive Full time

    Job DescriptionAs a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act.Keep gambling crime-freeEnsure the provision of fair, open and honest gambling products and servicesProtect the young and the vulnerableAs a Player Protection Executive, you will be the first line of protection for our...

  • Player Protection Executive

    4 weeks ago

    Sheffield, United Kingdom The Rank Group Full time

    Company Description Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded...

  • Player Protection Executive

    2 weeks ago

    Sheffield, United Kingdom The Rank Group Full time

    Company Description Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded...

  • Player Protection Business Partner

    2 months ago

    Sheffield, United Kingdom Mecca Bingo Full time

    Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We...

  • Player Protection Business Partner

    3 days ago

    Sheffield, United Kingdom Mecca Bingo Full time

    Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We...

  • Marketing Executive

    3 weeks ago

    Sheffield, United Kingdom Towergate Health & Protection Full time

    **Marketing Executive - Sheffield - ARDBB836291** **Salary: £28,000 (Depending on Experience)** - **In this role you will be required to attend our Southampton office for Team Meetings once a month.**_ - **Office or on a hybrid basis (once probation is complete).**_ Do you have experience as a Marketing Executive? Are you looking for a varied role working...

  • Assistant Data Protection Advisor

    1 week ago

    Sheffield, United Kingdom Bruce & Butler Limited Full time

    Bruce & Butler are a leading data protection and cyber security compliance consultancy founded in the UK in 2014. We provide a full suite of data protection and cyber security services including: outsourced Data Protection Officer services, and privacy audit and consultancy services. Bruce & Butler are a service business. We look only to recruit proactive,...

  • Assistant Data Protection Advisor

    1 week ago

    Sheffield, United Kingdom Bruce & Butler Limited Full time

    Bruce & Butler are a leading data protection and cyber security compliance consultancy founded in the UK in 2014. We provide a full suite of data protection and cyber security services including: outsourced Data Protection Officer services, and privacy audit and consultancy services. Bruce & Butler are a service business. We look only to recruit proactive,...

  • Marketing Executive

    4 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team. Flexible working- Remote - 1 day a month team meet-up Training and development The Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix,...

  • Marketing Executive

    3 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix, broad...

  • Marketing Executive

    4 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Job Description Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team. Flexible working- Remote - 1 day a month team meet-up Training and development The Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns...

  • Marketing Executive

    4 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix, broad...

  • Marketing Executive

    2 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns across the full mix, broad...

  • Marketing Executive

    1 week ago

    Sheffield, United Kingdom BMS Performance Full time

    Job Description Marketing Executive - B2B Full mix, broad marketing in a fun, passionate, dynamic team. Flexible working- Remote - 1 day a month team meet-up Training and development The Role of Marketing Executive - Reporting to the Head of Marketing in a lively, passionate, and dynamic team. Your role will be to support B2B marketing campaigns...

  • Marketing Executive

    3 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of...

  • Marketing Executive

    3 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of...

  • Marketing Executive

    2 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of...

  • Marketing Executive

    2 weeks ago

    Sheffield, United Kingdom BMS Performance Full time

    Marketing Executive - B2B Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Full mix, broad marketing in a fun, passionate, dynamic team.Flexible working- Remote - 1 day a month team meet-upTraining and developmentThe Role of Marketing Executive - Reporting to the Head of...

  • Executive Office Lead

    5 days ago

    Sheffield, United Kingdom Social Work England Full time

    Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal...