Player Protection Business Partner

4 weeks ago


Sheffield, United Kingdom Mecca Bingo Full time

Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive.

We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.

By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

**Job Description**:
Mecca is looking for Customer Due Diligence Player Protection Business Partner to support our continued development of safer gambling in Mecca.

This opportunity allows you the flexibility to keep to your own time scales, working remotely and re-energising yourself on the road visiting our venues.

Are you looking for a role that will keep you interested? Working as the Player Protection Business Partner no two weeks will be the same, from supporting the implementation of new systems to identifying new training opportunities.

Responsibilities include:

- Working collaboratively with operational teams to ensure that the policies and processes we have in place to protect our customers are sustained through operational rigour
- You will support the Regional Operations Manager and General Managers to effectively manage risk within the region as an SME for player protection.
- A crucial part of your role will be to reduce the variation in how we approach risk and align the brand to the business risk appetite.
- You will also be responsible for ensuring that your team deliver on the KPIs set out by the business in relation to risk analysis of high-value customers within the estate.
- Ensuring and completing reviews of relevant information available documenting a quality risk assessment based on Safer Gambling, Affordability and Money Laundering risk factors.

**Qualifications**:

- Previous experience or knowledge of AML, KYC or EDD is desirable
- Experience coaching, training or developing others is desirable
- Demonstratable ability to influence and manage stakeholders
- Strong report-writing, verbal communication, data entry and comprehensive record-keeping ability
- Good working knowledge of OSINT tools available
- Strong proficiency in Microsoft Office Suite

Additional Information

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.



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