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Player Protection Executive

4 months ago

Sheffield, United Kingdom Grosvenor Casinos Limited Full time

Job Description

As a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act.

  • Keep gambling crime-free
  • Ensure the provision of fair, open and honest gambling products and services
  • Protect the young and the vulnerable

As a Player Protection Executive, you will be the first line of protection for our interactive business. You will be using your analytic skills and harnessing the tools and techniques available to you to protect our customers.

You’ll be expected to interact with our customers and use open-source information to develop a well-rounded view of individual customers' activity and background to support in Safer Gambling and Affordability reviews as well as regular reviews of business relationships. You will be responsible for ensuring that high-value digital customers are investigated and managed in relation to current legislative requirements under the Proceeds of Crime Act.

Your role is also accountable for upholding Player Protection practices to help reduce the likelihood of problem gambling amongst vulnerable customers and reduce any associated gambling harms our customer base may experience.

Responsibilities include:

  • Support the Player Protection manager in matters relating to safer gambling, verification checks and anti-money laundering
  • Using various techniques (both open source & direct customer interactions), to analyse individual customers' activity and background to support regular management review of business relationships.
  • Using various techniques (open source, transaction and gameplay analysis & direct customer interactions), to Identify, Act and Evaluate customer individual activity which will result in a decision in line with the LCCP interaction guidance.
  • Identify customers whose play/activity may give rise to concern that they have problem gambling issues
  • Identify customers who may be playing with illicit funds or engaged in money laundering
  • Use data and information to support identification of customers that may be of concern
  • Analyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spending where appropriate
  • Liaise and consult with the Player Protection Manager regarding individual cases and higher-risk customers
  • Make recommendations to the Player Protection Manager regarding account management for 'at risk’ customers
Qualifications
  • Able to deliver high-quality customer service
  • Excellent oral, written and communication skills
  • Able to assess and present risk assessments
  • Experience in holding difficult conversations with Customers
  • Able to work with several stakeholders across the business to discuss customer histories, deliver reinstatement decisions and implement groupwide barrings
  • Attention to detail and ability to quickly review and assess information
  • A clear understanding of Safer Gambling in line with the UKGC Licensing terms
  • Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team
  • Experience of the online gambling industry are desirable but not essential as training will be provided
  • Computer Literate
Additional Information

#LI-MS1#LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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