Bingo Rewards Executive

3 weeks ago

Sheffield, United Kingdom Rank Interactive Full time

**Company Description**
From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

Rank Interactive, the digital arm of The Rank Group Plc, are on a mission to create the leading UK multi-channel brands in the Bingo and Casino industry. We are passionate about our brands, products and players, we strive to deliver new and innovative products, campaigns and features that excite and entertain our players.

With offices in the UK, Gibraltar, Israel, Mauritius and South Africa and approximately 700 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you will instantly become part of a team supporting our customer-facing initiatives.

**Sheffield**

Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.

Are you ready to take on an exciting challenge in the world of high-value customer engagement? Join us as a Bingo Rewards Executive and become a key player in our esteemed High-Value & Loyal Customer Division at Rank Interactive

As a Bingo Rewards Executive, you'll dive into the dynamic realm of managing customer accounts while supporting the Rewards Team Manager in retaining, reactivating, and acquiring high-value players. Your role will encompass a variety of tasks, from nurturing customer relationships and promoting safer gambling practices to organizing hospitality events and implementing targeted marketing strategies.

Your commitment to responsible gambling will shine as you monitor customer spending and initiate necessary conversations, always ensuring compliance with regulatory guidelines. Building strong rapport with customers will be second nature to you, allowing you to identify concerns, retain existing players, reactivate dormant accounts, and acquire new business.

Be prepared for a dynamic work environment where no two days are the same. From managing daily player feedback to owning investigations and escalations, your role will be diverse and engaging. You'll collaborate closely with teams across the organization, including Customer Verification, Safer Gambling, Fraud & Payments, CRM, and Customer Service, ensuring seamless operations and top-notch service delivery.

But that's not all - as a Bingo Rewards Executive, you'll have the opportunity to host exclusive high-end activities and events, fostering deeper relationships with our valued customers and exploring new business opportunities. Your dedication to meeting targets and KPIs will drive our success, while your enthusiasm for customer satisfaction will set new standards for excellence.

**Working hours: 9am - 5pm with one shift per week of 12pm - 8pm. You may be required to work the occasional weekend.**
**Qualifications**
- Strong customer service and sales skills
- Proven knowledge and/or experience of gaming/bingo
- Knowledge of customer service and retention
- Proficient in Microsoft Excel, Word and Outlook
- Ability to manage and host a group of customers in person
- Excellent communication both written and oral
- Strong interpersonal skills
- Excellent time management and organisational skills
- Enthusiastic team player with the drive to work independently
- Outgoing personality with a ‘can do' attitude
- Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation

**Additional Information** What’s in it for you we hear you ask?**

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can #BeYourself

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered.
- _Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location._

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

I'm interested

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have t

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