Resident Service Officer SE

3 days ago


London, United Kingdom Daniel Owen Ltd Full time

Resident Service Officer
South London
£21p/h
Repairs and Maintenance

Site Based

Looking for someone to start immediately

Responsibilities:

This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.

  • Co-ordinate the delivery of Council services to residents.
  • To advocate on behalf of residents.
  • To enforce standards set out in the tenancy, lease or other authority to occupy.
  • Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.
  • Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.
  • Case management approach to resolve issues for residents

What we are looking for:

  • Strong customer service skills
  • A proactive, problem solving attitude and attention to detail
  • Knowledge of council housing policies and procedures is desirable, but not essential



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