Tusker - Maintenance Controller, Watford

3 months ago


Watford, United Kingdom Lloyds Banking Group Full time

Description

JOB TITLE : Maintenance Controller

SALARY : £33,982

LOCATION : Croxley Business Park – Watford

HOURS: Full-time

WORKING PATTERN : For the first 6 months you will be in office for 5 days a week and then move to hybrid, which involves spending at least three days per week at the Watford office site.

About this Opportunity

Have you worked within the Motor industry within a service delivery role or have a mechanical background. If so, this could be the role for you.

As a Maintenance Controller you’ll be responsible for the co-ordination of vehicle repairers and our suppliers to ensure a cost effective process and to ensure a great customer experience.

You’ll be:

The first point of resolution for vehicle related topics e.g. Breakdown, SMR, Tyre replacement, downtime management.

Ensuring calls are answered within required timescales, complete worksheets, monitor downtime cases, Tyre approvals and any other team activity is dealt with efficiently.

Manage, approve and audit all SMR (service, maintenance & repair) and Tyre requests ensuring adherence to the Tusker Maintenance Policy.

Ensure all transactions are approved at the lowest possible cost price to Tusker.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more information

What you’ll need

Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCV’s) both combustion engine & electric vehicles. Experience of working in a manufacturer’s franchised dealership in both workshop & service desk environments. Strong customer service orientation & telephone negotiation / persuasion skills. Excellent communication skills with a confident and polite telephone manner Experience of working in a cost approval & audit function either in a lease co. or other similar organisation.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

24 days’ holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



  • Watford, United Kingdom Tusker Full time

    Responsible for the co-ordination of vehicle specific topics with drivers, vehicle repairers and other suppliers to ensure a cost effective, and customer focused experience. Key objective is the delivery of the effective cost management and an exceptional customer driver journey for Tusker’s customers - First point of resolution for vehicle related topics...


  • Watford, United Kingdom Tusker Full time

    **Responsibilities**: - Vehicle off road management of vehicles as a result of an accident to reduce vehicle downtime and hire costs - Management of the rental length including off-hire of bookings as required. - Interacting with Accident Management provider and Insurance department to monitor, review and manage ongoing and problematic cases. - Responsible...


  • Watford, United Kingdom Tusker Full time

    Responsible for the co-ordination of vehicle specific topics with drivers, vehicle repairers and other suppliers to ensure a cost effective, and customer focused experience. Key objective is the delivery of the effective cost management and an exceptional customer driver journey for Tusker’s customers - First point of resolution for vehicle related topics...


  • Watford, United Kingdom Tusker Full time

    Working within a small dedicated team, your role will include proactive selling of the car scheme, providing excellent pre-sale advice and building a report with the customer. Reporting to the Supervisor of the Employee Engagement team, you’ll work closely with the rest of the Employee Engagement Team and contribute to the continued growth and development...


  • Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

    About this OpportunityWe are seeking a highly motivated and organized Vehicle Operations Case Handler to join our team in Watford. As a key member of our Vehicle Operations team, you will be responsible for the daily operational delivery of Rental, Stop Gap, and MOT processes.Key Responsibilities:Assist the Vehicle Operation Executive with Stopgap and Daily...


  • Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

    About this OpportunityWe are seeking a highly motivated and organized Vehicle Operations Case Handler to join our team in Watford. As a key member of our Vehicle Operations team, you will be responsible for the daily operational delivery of Rental, Stop Gap, and MOT processes.Key Responsibilities:Assist the Vehicle Operation Executive with Stopgap and Daily...


  • Watford, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE:  Project Administrator SALARY: £33,982 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days, or 40% of your time, at our Watford site. About this Opportunity This role sits within a small Team that works supporting the whole...


  • Watford, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE: Pricing & Data Analyst SALARY: £33982 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford site. During the training period we ask new starters to be in the office 5 days...


  • Watford, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE: Junior Application Support Analyst - Watford SALARY: £29431 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days, or 40% of your time, at our Watford site. About this Opportunity You’ll be providing IT application support on a daily...


  • Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

    JOB TITLE: Pricing & Data AnalystSALARY: £33982LOCATION(S): WatfordHOURS: Full-timeWORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford site. During the training period we ask new starters to be in the office 5 days a week until they are competent and fully trained. About this...


  • Watford, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE: Order & Placing Team Leader SALARY: £33,982 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site. About this Opportunity The efficient and...


  • Watford, United Kingdom Tusker Full time

    Key responsibilties: - Design best in-class templates to hit operate and engagement objectives. - Ensuring messaging and content is accurate and compelling for our audiences. Social Media Our social media profiles are jointly managed within the team. As an adhoc responsibility, you may be required to: - Community management of social profiles, often...


  • Watford, Hertfordshire, United Kingdom Interaction - Watford Full time

    We are seeking a skilled and proactive Maintenance Technician/Handyman to join our team at Interaction - Watford. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our premises.Key Responsibilities:Perform general maintenance and repairs across our sitesCarry out basic plumbing, electrical, and carpentry...


  • Watford, Hertfordshire, United Kingdom Interaction - Watford Full time

    We are seeking a skilled and proactive Maintenance Technician/Handyman to join our team at Interaction - Watford. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our premises.Key Responsibilities:Perform general maintenance and repairs across our sitesCarry out basic plumbing, electrical, and carpentry...

  • Contract Administrator

    3 months ago


    Watford, United Kingdom Tusker Full time

    To support the Team, Customers and Drivers by carrying out accurate administrative duties, within contract agreement amendments. Key responsibilties - Responsible for amending all agreements competently - Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task - Take time to...


  • Watford, Hertfordshire, United Kingdom Interaction - Watford Full time

    Job OverviewWe are seeking a **Multi-Skilled Maintenance Technician** for a reputable organization in Watford. This role operates on a **Monday to Friday schedule from 8am to 5pm**. The ideal candidate will possess relevant experience and demonstrate proficiency in computer usage. Collaboration and teamwork are essential for this position. Key...


  • Watford, United Kingdom Tusker Full time

    Due to continued expansion of our customer base, a new vacancy has arisen for a bright and proactive person to join the Customer Service Team. Key Responsibilities - Maintaining customer records within CRM (salesforce) and other related systems, ensuring information is updated in a clear and concise manner at every touch point - Checking lead-times for...


  • Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our Vehicle Operations team in Watford. As a Vehicle Operations Specialist, you will be responsible for the daily operational delivery of Rental, Stop Gap, and MOT processes.Key ResponsibilitiesAssist the Vehicle Operations Executive with Stopgap and Daily Rental interactions...


  • Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our Vehicle Operations team in Watford. As a Vehicle Operations Specialist, you will be responsible for the daily operational delivery of Rental, Stop Gap, and MOT processes.Key ResponsibilitiesAssist the Vehicle Operations Executive with Stopgap and Daily Rental interactions...


  • Watford, Hertfordshire, United Kingdom Interaction - Watford Full time

    Position Overview:We are seeking a skilled Facilities Maintenance Technician to support our operations in Watford. This role involves a variety of maintenance tasks and requires a collaborative approach.Key Responsibilities:- Conduct regular maintenance tasks, including but not limited to painting, electrical work, plumbing, carpentry, and upkeep of heating...