Maintenance Coordinator

3 days ago

Watford, United Kingdom Tusker Full time

Responsible for the co-ordination of vehicle specific topics with drivers, vehicle repairers and other suppliers to ensure a cost effective, and customer focused experience.

Key objective is the delivery of the effective cost management and an exceptional customer driver journey for Tusker’s customers
- First point of resolution for vehicle related topics e.g. Breakdown, SMR, Tyre replacement, downtime management.
- To ensure calls are answered within required KPI’s, 1link worksheets, downtime management cases, Tyre approvals and any other team activity is dealt with efficiently and within agreed SLA’s.
- To efficiently agree the vehicle SMR & Tyre work that should be conducted by the repairer on the best interests of Tusker and our driver.
- Manage, approve and audit all SMR (service, maintenance & repair) and Tyre requests ensuring adherence to the Tusker Maintenance Policy.
- Ensure all transactions are approved at the lowest possible cost price to Tusker.
- Vehicle Downtime Management; ensure all Downtime Management cases are actioned & completed within required KPI’s. Key focus to ensure the vehicle off road time is minimised with vehicles being returned to the road in a timely manner, ultimately to minimise disruption to Tusker’s driver.
- Engagement with breakdown providers, SMR repairers (franchised/independent) & vehicle manufacturer aftersales customer service teams to ensure drivers are kept mobile with the provision of a relief vehicle.
- Liaising with manufacturer after sales, customer service departments and dealership to ensure swift delivery of service, keeping vehicle off road time to a minimum and maximising goodwill support and relief vehicles.
- For LCV’s ensure all compliance topics are covered for LCV’s with ancillary equipment - including the management of Breakdown and SMR vehicle off road times.
- Maintain product knowledge to enable efficient authorisation and repair of vehicles without being overcharged. Including the use of third party technical data systems.

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Employee discount
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive service: 1 year (required)

Work Location: In person

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