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Senior Facilities Supervisor
3 months ago
Job summary
Senior Facilities Supervisor
We are looking for 1 Full Time Senior Facilities Supervisor to join us.
The weekly structure is as follows:
1 x hours per week Mon - Fri 12:00-20:00
Main duties of the job
To be responsible for the control and organisation of all Facilities departmental staff. Ensuring the effective and efficient day-to-day delivery of facilities services to patients, staff and visitors. Take responsibility for the functions and duties associated with soft Facilities Management services including other functions agreed with the Head of Facilities.
Work closely with other Facilities services teams as well as clinical and non-clinical service colleagues, to ensure an integrated approach to achieve an effective service and a high standard of patient care.
The post holder is expected to meet the national specifications for cleanliness in the NHS, maintaining cleaning and housekeeping standards. Experience in a similar role would be desirable but enthusiasm and experience of working in a team are equally important.
You would enjoy a range of NHS benefits. The Trust is committed to continued personal development
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
To have responsibility for risk management and health and safety in the workplace. Report any health and safety issues to the line manager. Ability to work effectively as an individual and without direct Supervision. Determine own work duties and refer to manager when necessary. Follow clearly defined standard operating procedures and use own initiative when undertaking routine duties. Physically able to carry out role. Occasional moderate effort on feet and moving and handling of equipment required for several long periods during shift. Deal with spillages and emergency deep cleans outside of normal working rota hours. Attend / conduct / record departmental meetings as appropriate. To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Cleaning Service Specification. Compile duty rosters for staff and arrange adequate cover throughout the shifts within agreed rotas in conjunction with the Facilities Team Leader. Ensure that patients, staff and visitors are courteously assisted and directed in a pleasant manner. Investigate and resolve complaints promptly and effectively. Provide regular reports to the Facilities Team Leader on aspects of the services as agreed. Develop good working relationships with receivers of the service and respond to reports of any problems quickly, ensuring appropriate action is taken. Maintain and complete all administrative tasks including stock control/adequate levels and monitoring. Ensure a full debriefing is carried out with the duty Supervisor during handover period. Carry out regular audits in line with the National Standards of Cleanliness as requested by the Head of Facilities. Monitor the collection and transportation of waste in accordance with the requirements of the Trusts Policies and Procedures. Ensure that all relevant Trust policies and procedures are adhered to. Respond immediately to the pager for circumstances/situations, which arise throughout the Trust. Ensure staff bases and offices are kept clean and tidy at all times. Monitor a Planned Preventative Maintenance programme for all equipment. Report any defects to equipment or maintenance issues. Monitor the collection and delivery of clean and dirty linen and ensure any discrepancies are dealt with promptly. Ensure postal services operate to Trust procedures.Staff Management
Supervise and assist Domestics, Portering, Catering Assistants, Facilities Assistants and Switchboard staff in carrying out their duties.Ensure staff are aware of the duties and standards required and maintain them. Ensure all routine and ad hoc work is carried out correctly and appropriately.Lead and motivate staff ensuring performance of staff is monitored and reviewed.Assist in the recruitment, induction, development and training of staff.To undertake supervisions and appraisals for all team members as they are due, ensuring feedback on performance is given at regular intervals.Ensure all Facilities staff wear correct and clean uniform whilst on duty.Contribute positively to the effectiveness and efficiency of the team.Monitor the overall presentation of the staff and report any problems to the line manager.Communicate effectively with your team on a timely basis, ensuring robust systems exist so that staff feel informed.Participate in staff health and wellbeing issues.Assist in maintaining levels of staff discipline and timekeeping. Report any concerns to the line manager.Ensure staff attend training courses as directed and keep the line manager up to date with any gaps in training and action plan.Ensure that the Stock cupboard within the Facilities Department is adequately stocked.Provide supervisory support to the Facilities department as and when required.Accept responsibility for department security, whilst staff are working and ensure areas are left secure.Liaise with the Resourcing Team for Bank staffing requirements as and when required. Person Specification
Qualifications
Essential
Health & Safety qualification Recognised Supervisory Qualification Apprenticeship Standard Level 3 Hospitality
Desirable
Cleaning and Hygiene Certificate NVQ Level 2 or above
Experience
Essential
Experience in the use of mechanical and electrical cleaning equipment
Desirable
Previous working within an NHS environment Previous experience of training staff
Knowledge
Essential
To have an understanding of COSHH Customer Care
Desirable
Understanding of the National Cleaning Standards
Skills
Essential
IT skills - Excel, Word Leadership Qualities Strong Organisation Skills Problem solving and Conflict resolution skills
Desirable
Planning and organising straight forward activities within the role
Attributes
Essential
Polite and courteous Flexible approach to working hours and shift patterns Occupational Health cleared to carry out the duties required
Desirable
Flexibility to change shift patterns at short notice
Additional requirements
Essential
Physically able to carry out role Working to deadlines and time management constraints
Desirable
Ability to work flexibility to meet the demands of the job role and service often with unpredictability