Team Administrator
3 weeks ago
Job overview
The post holder will be required to provide a confidential secretarial and administrative service to the Living Well Team.
The post holder is also responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.
The post holder will also be responsible for the requisitioning of stationery, maintenance of meeting rooms and non-stock requisitioning.
The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.
The post holder is responsible for the provision of a booking appointment service Outpatients using the electronic patient record system. This will involve formal liaison with Service users and clinicians to ensure that patients are seen within appropriate timeframes.
The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.
Please note
An assessment centre will be held on the 30th May for shortlisted applicants.
Main duties of the job
To directly negotiate appointment slots with clinicians in order that
service users can take place within stated target times and standards according to the NHS Plan.
Typing of all clinical correspondence.
Coordinating and directing service user contact via telephone call,
email, or letter.
Greeting service users, carers and other visitors when required.
Ensure an effective and efficient booking service is provided with
service user negotiation in accordance with the targets stated in the
NHS Plan.
Direct making of appointments according to booking and waiting
time policies.
The taking and typing of minutes for all team meetings and ad hoc
meetings on request.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification.
Staff Benefits
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme
Person specification
Qualifications
Essential criteria
Educated to NVQ Level 2 (including Maths and English) or relevant experience Recognised competency based level 2) qualification in a relevant subject ( RSA, NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable criteria
ECDL or equivalent IT qualification or experience
experince
Essential criteria
Experience of dealing with a range of people over the phone and face to face Experience of carrying out administrative duties to complete a piece of work in a methodical, efficient and timely manner to meet a set deadlines Experience of summarising and note taking in order to capture the main points of a discussion/informal/formal meetings Experience of working as part of a team in order to achieve a shared vision/goal Experience of maintaining quality standards in ones work
Desirable criteria
Experience of working in the NHS particularly in a Mental Health setting Experience of using an EPR system Experience of audio typing
Knowledge
Essential criteria
Knowledge of equal opportunities legislation An awareness of policies & procedures in relation to confidentiality, information sharing, and child protection
Skills and abilities
Essential criteria
Ability to use word processing and Microsoft Office Software Package Microsoft Excel, PowerPoint, and Access. Ability to use ones own initiative, work autonomously and prioritise workload Good organisational skills in order to maintain efficiency Motivated to work towards creating a safe, open & trusting environment Commitment to one’s own professional development Effective and coherent oral and written communication skills
Desirable criteria
Able to take meeting minutesApplicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government . Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.
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