Support Manager

1 week ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Job summary

An exciting opportunity has arisen for a Breast Screening Office Manager to join our multi-disciplinary team at Avon Breast Screening Unit, Bristol Breast Care Centre.

Avon Breast Screening is the largest breast screening programme in the South West, inviting over 60,000 women every year for breast screening. It is one of the National Health Service Breast Screening Programmes (NHSBSP) aiming to save lives through early detection of breast cancer.

This role is manage the administrative element of the breast screening programme for this population, in line with NHSBSP guidance, ensuring sufficient staffing levels to provide and maintain an efficient, effective, high-quality service.

To undertake the role of System manager for the NBSS Computer System and to be personally responsible for its operation and password control and security.

To plan, in conjunction with the Director of Screening, and Programme Manager, the future developments of Breast Screening Services.

Main duties of the job

To work with the programme manager to enable effective administration management. Appraising on programme progress, and obtaining advice and support as appropriate. To build a leadership relationship with the administration and clerical team to enable an efficient service.

To ensure that an appropriate office administration system is implemented in order that maximum efficiency and smooth flow of clients, films and documentation, is maintained and that the client is informed of Mammography results as soon as practically possible, within national agreed targets. To advise, provide and co-ordinate the Breast Screening Service, ensuring that a three year screening plan is devised and followed, and that the movement of each mobile unit is carefully planned to ensure that the 36 months Round Length target is be responsible for the smooth running of the high risk programme.

To fully participate in the planning arrangements for Breast Screening in association with the Director of Screening, Superintendent Radiographer and Programme Manager by agreeing work targets, setting objectives and ensuring that performance is monitored and recorded.

About us

North Bristol NHS Trust is commissioned by NHS England to deliver the National Health Service Breast Screening Programme to the eligible population of BNSSG. We are the largest breast screening programme in the South West with an eligible population of 180,000 invited for screening every three years. We are a large MDT team of over 50 clinical and non-clinical staff including administrative staff , radiographers, radiologists and breast clinical nurse specialists. We are based at Bristol Breast Care Centre, Southmead Hospital, with a static screening site in the centre of Bristol and three mobile screening units that cover the BNSSG area.

Job description

Job responsibilities

The post holder is responsible for co-coordinating appointments/RTT planning for the Breast Screening Service and supporting with rota co-ordination of clinical teams. (This includes the administration of medirota). You will also be responsible for the day-to-day co-ordination of the screening admin team.

This post will be key in ensuring the efficient working of the department in maintaining clinics for outpatients. This in turn will ensure the department meets the Government targets in terms of women receiving a timely invitation for routine breast screening, recall for assessment and the onward RTT.

In having responsibility for co-coordinating the clinical planning of the department the individual must have excellent communication skills in liaising with clinicians and in dealing with operational issues and day to day complaints that arise. The ideal post holder will be intelligent, hard-working and able to deal with pressure, as well as having an acute attention to detail and effective problem-solving skills.

The post holder will also be responsible for accurately recording the annual and study leave requests of the clinical teams on the National Breast Screening System (NBSS) and ensuring cover provided where possible.

The post holder will have responsibility for the day-to-day co-ordination of the screening admin team, ensuring efficient working practices are in place in order that all administration for the service is managed within the timescales and governance set by the National Health Service Breast Screening Programme. The post holder will also manage their annual leave entitlements and requests.

Person Specification

Qualifications

Essential

Educated to GCSE level - grades A to C in core subjects

Desirable

Educated to degree level or equivalent experience

Experience

Essential

Experience dealing with the public

Desirable

Experience of managing a waiting list. Previous NHS experience. Experience supervising/managing staff Experience working within a multi-disciplinary team

Knowledge

Essential

Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly Knowledge of NHS Breast Screening Excellent organisational and time management skills Demonstrate well developed IT skills

Skills

Essential

Resilient with proven ability to work under pressure and meet deadlines Demonstratable ability to work autonomously, collaboratively and as part of a multi-professional team To show mutual respect - always treating others with courtesy and respect Ability to remain calm under pressure

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