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Call Centre Assistant Manager

6 months ago

Rochester, United Kingdom Cubitt & West Full time

Start Date: ASAP

Basic Salary: £25, plus commission, OTE £30, - £35,

Location: Medway City Estate

Hours: 8.30am – 6pm (5 day working week over Monday to Saturday)

Benefits: 33 days paid Holiday (plus an extra day off for your birthday), Pension, Life Insurance, Employee Assistance scheme, Company Rewards and Incentives, Company Events, Paid Entrance Fees for Charity Events, Free, On-Site Parking

Arun Estates is the largest independent estate agency in the Southeast of England comprising more than branches. Our Call Centre is crucial to the success of our operation which now includes around 24full and part time colleagues. Locally known as Wards of Kent, our Centre not only responds to customer enquiries, but we also help generate property valuations and other business opportunities such as financial services, conveyancing and lettings.

You will be supporting Jo, our very experienced Centre Manager who has been with us for well over 5 years, so what she doesn’t know really isn’t worth knowing

Working for us is all about helping. Helping our customers, helping our branches, helping our colleagues to all work towards the same goal of being the best we can be.

Ideally you will have worked as a Team Leader in a similar sales and customer service environment. You will be commercially aware with the ability to drive the business forward and add value. A previous, proven sales career and the ability to coach and motivate people at pace is key, as is strong target management in a fun and happy atmosphere.

The purpose of the centre is:

Responding to inbound calls from clients and assisting them, with their property needsIdentifying opportunities to help clients further by introducing them to additional properties that meet their needs, establishing if they have a property to sell, referring them for a mortgage appointment, or introducing them to your lettings or financial services colleaguesTo work towards set performance targets in line with business strategy and goalsLiaising with estate agency colleagues in branch to assist in helping our customers with their dream move

You need to:

Genuinely enjoy helping people. Whether it be customer or colleague you will be the kind of person that loves seeing your influence bear successWork hard, set an example, always be professional, and generate enthusiasm and motivation within your teamHave confidence, resilience and enjoy creating healthy and fun competition with your colleaguesHave truly exceptional customer service with a fantastic telephone manner and the ability to build rapportIdeally have worked in estate agency with some experience of managing and motivating a team

This is a rare opportunity for someone to really make a difference in a company where we genuinely care about our customers and colleagues.

Don’t delay Apply now