Monitoring Control Centre Operator
3 weeks ago
We are seeking a highly motivated Monitoring Control Centre Operator to join our team at Constant Recruitment Ltd. In this role, you will be responsible for ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties.
About the Role:As a key member of our Monitoring Control Centre, you will operate telecare and CCTV monitoring services, respond to emergency calls, and coordinate with various agencies when action is needed. Your strong communication skills, empathy, and ability to work under pressure will enable you to provide exceptional support to those who need it most.
Key Responsibilities:
- Assistive Technology Monitoring:
* Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals.
* Summon emergency assistance when necessary and document all actions taken.
* Conduct equipment tests and report system issues as needed. - CCTV Monitoring:
* Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity.
* Manage cameras, document incidents, and escalate issues to authorities when appropriate.
* Handle authorised enquiries in line with Home Office guidelines and company policies. - Emergency Call Handling:
* Handle Council Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses.
* Liaise with external agencies to ensure appropriate responses to incidents.
Requirements:
- GCSEs in English and Maths (or equivalent).
- Analytical skills to interpret information and develop effective responses.
- Computer proficiency for operating CCTV and assistive technology systems.
- Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.
Benefits:
- Death in Service Benefit
- 24-hour GP support
- Night shift health checks
- Counselling
- Free parking
- Free tea and coffee
- Mental health support
- Birthday day off
- Christmas concession day
Salary: £28,000 - £32,000 per annum (dependent on experience)
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