Call Centre Agent
5 months ago
Job Title: Call Center Representative
Location: Rochester
Job Summary:
Join our dynamic team as a Call Center Representative where you will be the first point of contact for our customers. We are seeking a motivated individual with excellent communication skills in English, proficient in data entry, and experienced in upselling to provide exceptional customer service over the phone.
**Responsibilities**:
- Handle incoming calls from customers professionally and courteously.
- Assist customers with inquiries, issues, and product information.
- Utilize phone etiquette to ensure positive customer interactions.
- Perform data entry accurately and efficiently into the system.
- Analyze customer needs to offer appropriate solutions and upsell products or services.
- Maintain customer records by updating account information.
**Requirements**:
- Fluent in English; additional languages are a plus.
- Strong communication skills to effectively communicate with customers.
- Proficient in data entry to input customer information accurately.
- Experience in upselling products or services is preferred.
- Ability to analyze customer needs and provide suitable solutions.
- Multilingual abilities are advantageous for this role.
- Familiarity with phone etiquette and customer service best practices.
Our Offer:
- Competitive salary based on experience, performance + bonus
- Professional development opportunities within the company.
- Supportive work environment focused on growth and success.
Thank you for your interest in joining our team
Pay: £18,924.00-£25,926.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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