Call Centre Team Leader

3 weeks ago


Rochester, Medway, United Kingdom Cubitt & West Full time

About the Role:

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Cubitt & West. As a key member of our Call Centre, you will be responsible for providing exceptional customer service, identifying opportunities to help clients further, and working towards set performance targets in line with business strategy and goals.

Key Responsibilities:

  • Respond to inbound calls from clients and assist them with their property needs
  • Identify opportunities to help clients further by introducing them to additional properties that meet their needs, establishing if they have a property to sell, referring them for a mortgage appointment, or introducing them to your lettings or financial services colleagues
  • Work towards set performance targets in line with business strategy and goals
  • Liaise with estate agency colleagues in branch to assist in helping our customers with their dream move

Requirements:

  • Genuinely enjoy helping people and have a passion for delivering exceptional customer service
  • Have confidence, resilience, and enjoy creating healthy and fun competition with your colleagues
  • Have truly exceptional customer service with a fantastic telephone manner and the ability to build rapport
  • Ideally have worked in estate agency with some experience of managing and motivating a team

About Us:

Cubitt & West is a leading estate agency with a reputation for excellence. We are committed to providing our customers with the highest level of service and are looking for like-minded individuals to join our team.



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