Call Handler

7 months ago

Rochester, United Kingdom Aspire Medical Health Full time

We are currently seeking a Handler to join our Medway Team. This hours are from 8AM-5PM. As a Call Handler, you will be responsible for:

- Handle incoming calls from patients and other healthcare providers promptly and efficiently.
- Record essential information accurately on EMIS for multiple GP practices.
- Schedule the most appropriate appointments for patients, including GP, Nurse, Health Care Assistant, etc., adhering to different protocols for each practice.
- Refer patients to pharmacy first where appropriate and book appointments with Allied Health Professionals in line with their scope of practice.
- Manage call volume and maintain a high level of service across multiple sites.

**Administrative Responsibilities**:

- Perform various administrative duties generated by patient calls.
- Accurately follow administrative processes and procedures.
- Maintain strict patient confidentiality.
- Perform call and recall duties to book Nurses, HCAs and Phlebotomist clinics
- Assist practices to complete EMIS/Docman tasks
- Undertake any other delegated duties as required.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.50-£13.00 per hour

Expected hours: 15 - 37.5 per week

**Benefits**:

- Company car
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

  • Call Handler

    2 months ago

    Rochester, United Kingdom CV-Library Full time

    Call Handler Location: Strood (moving to Gun Wharf, Chatham in 2025) Are you experienced in handling calls and supporting vulnerable individuals? Are you flexible and open to working on a rotating shift pattern? Do you want to be part of a team that makes a real impact in the community? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering...

  • Call Handler

    1 month ago

    Rochester, United Kingdom Constant Recruitment Ltd Full time

    Call Handler Location: Strood (moving to Gun Wharf, Chatham in 2025) Are you experienced in handling calls and supporting vulnerable individuals? Are you flexible and open to working on a rotating shift pattern? Do you want to be part of a team that makes a real impact in the community? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering...

  • Call Handler and CCTV Operator

    4 weeks ago

    Rochester, United Kingdom Constant Recruitment Ltd Full time

    Are you experienced in handling calls and supporting vulnerable individuals? Are you flexible and open to working on a rotating shift pattern? Do you want to be part of a team that makes a real impact in the community? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year. About the Role: As a Call Handler in the...

  • Call Handler and CCTV Operator

    4 weeks ago

    Rochester, United Kingdom CV-Library Full time

    Are you experienced in handling calls and supporting vulnerable individuals? Are you flexible and open to working on a rotating shift pattern? Do you want to be part of a team that makes a real impact in the community? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year. About the Role: As a Call Handler in the...

  • Materials Handler

    2 days ago

    Rochester, Medway, United Kingdom Vanity Fur Mobile Pet Salons Full time

    About the Role:At Vanity Fur Mobile Pet Salons, we're looking for a highly skilled Materials Handler to join our team. As a key member of our disaster response and property restoration division, you'll play a vital role in helping us recover from unexpected events.Key Responsibilities:Climb, work in extreme temperatures, and navigate confined spaces as...

  • Kyndi Out of Hours Call Handler

    7 months ago

    Rochester, United Kingdom Kyndi Limited Full time

    Working as part of a team, you will be expected to operate call handling services within Kyndi Ltd Commercial Division, covering the local authority areas and Kyndi Ltd Community Alarms, Telecare Technology, Out of Hours Emergency Service, Lone Worker Solutions and Alarm Monitoring Service. This is a 24-hour 365-day per year vital operation providing a...

  • Complaints Handler

    2 days ago

    Rochester, United Kingdom Portafina Investment Management Full time

    Portafina investment Management has an exciting new opportunity available in our Resolutions team. This department is responsible for investigating and resolving complaints in an accurate and timely manner, and analysing their root causes, in accordance the requirements of the FCA’s dispute resolution handbook. **Job title: Resolutions Analyst/...