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Customer Support Manager

3 months ago

Victoria, United Kingdom MY Compliance Management Ltd Full time
Job Description

About Us

We are a rapidly expanding family business in Cornwall, renowned for our high standards of customer support. As we prepare to launch a new product, we seek a motivated individual to support, onboard, and manage clients. You will receive comprehensive training and support from Alistair, our Head of Customer Support, and the rest of the team.



Role and Responsibilities
  • Client Management: Maintain regular contact with a portfolio of customers, ensuring their needs are met and issues resolved promptly.
    Onboarding and Training: Facilitate the onboarding and training of new customers via MS Teams, ensuring a smooth transition to our new software platform.
  • Software Testing: Test our new software platform for issues and enhancements, contributing to continuous improvement.
  • Problem Solving: Provide solutions to client issues, demonstrating excellent troubleshooting skills.
  • Communication: Maintain open and effective communication with clients, fostering strong relationships.


Requirements
  • Strong interpersonal skills with a passion for helping people.
  • Ability to learn quickly and adapt to new software tools.
  • Excellent time management and organizational skills.
  • Attention to detail and the ability to troubleshoot effectively.
  • Prior experience with software tools is advantageous but not required, as full training will be provided.
  • Business to business customer relations experience preferred


Benefits
  • Competitive base salary (£22,000 to £25,000 exp depending)
  • Additional monthly bonuses/commission based on performance.
  • Company apparel, including t-shirts and fleeces.
  • Work social events and extra time off during Christmas.
  • Supporting work environment with opportunities for professional growth.


Requirements
Strong interpersonal skills with a passion for helping people. Ability to learn quickly and adapt to new software tools. Excellent time management and organizational skills. Attention to detail and the ability to troubleshoot effectively. Prior experience with software tools is advantageous but not required, as full training will be provided. Business to business customer relations experience preferred