Client Account Support

6 months ago

Victoria, United Kingdom Modus Workspace Full time

**We are**

Platfform Ltd is a specialist furniture consultancy offering a broad range of services to their clients and the wider A&D community. It is part of the Workplace Futures Group (founded 1991) and as such benefits from the latest research and experience into working practices. Platfform’s mission is to understand what a client organisation needs to do in their place of work and to identify products that best support those activities.

We are a business of high integrity and mutual respect. We do not believe in hierarchy; instead, we aim to empower you to do your best work. In an industry that often puts profit ahead of everything, our priorities are different: happy clients and pride in our work.

**Your focus will be to**

**Assist client**
- Effectively communicate with clients and internal teams to comprehend project requirements.
- Leverage extensive knowledge of furniture manufacturers to inform product options aligned with project needs.
- Present strategic alternatives to address budget constraints, design limitations, and other influencing factors.
- Confidently articulate furniture proposals to client.
- Generate precise quotations and compelling presentations for new project opportunities.
- Conduct furniture showroom tours for potential clients, showcasing proposed products with confidence.
- Track and manage projects and opportunities, providing weekly reports to the Managing Director.
- Ensure smooth project handovers to clients upon installation completion, prioritizing client satisfaction.
- Collaborate within the Platfform team and work autonomously on various projects.
- Efficiently liaise with suppliers and clients regarding deliveries and installations.
- Attend on-site for selected deliveries and installations to guarantee seamless execution.
- Perform site surveys to assess current layout and advise client/designer on options for day2 work.
- Demonstrate agility in resolving issues promptly and cost-effectively, minimizing disruption to the client.
- Address snagging issues swiftly and effectively, ensuring mínimal disruption to the client.
- Manage key account installations, cultivating strong working relationships with clients.
- Conduct small furniture audits as part of ongoing account maintenance and improvement.
- Maintain and nurture relationships with existing corporate accounts for sustained business opportunities.
- Exhibit a customer service-oriented approach, handling all customer service aspects and administrative tasks confidently.
- Provide sales support by participating in internal and external sales initiatives.
- Work autonomously as a confident all-rounder, balancing Day 2 works, customer service, and sales support.

**You will bring to the table**
- Exceptional communication skills, both verbal and written, for effective interaction with clients, internal teams, and stakeholders.
- Strong attention to detail
- In-depth product knowledge of key contract office furniture manufacturers, demonstrating expertise in making informed product choices.
- Excellent presentation skills, capable of confidently presenting to both individuals and groups.
- Innovative and enthusiastic, with the ability to work collaboratively in a team environment and independently.
- Strong organisational skills, ensuring efficient project coordination and management.
- Effective time management skills, ensuring deadlines are met and projects are delivered on schedule.
- Proficient in Microsoft Outlook, Excel, Word, and PowerPoint for seamless document creation, communication, and data analysis.
- Sound understanding of furniture installations, with the ability to think quickly and resolve issues efficiently, minimizing disruption to the client.
- Clear and concise communication abilities, facilitating effective liaison with onsite teams and clients as required.
- Practical and technical knowledge of furniture products, enabling informed decision-making and problem-solving.

**We will bring to the table**
- Industry leading salary
- Company pension scheme
- 26 days annual leave + bank holidays
- 365/27 GP Service via Doctor Care Anywhere
- Death in Service
- Season Ticket Loan
- Cycle to Work Scheme & Electric Car Scheme
- Company social events throughout the calendar year
- Annual company summer trip
- Reward & Recognition scheme
- Opportunities for CPD
- In-house Personal Development & Training
- Employee Mental Health & General Wellbeing.
- . and many other company benefits & perks_

**Salary**: £40,000.00-£45,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Do you have an In-depth product knowledge of key contract office furniture manufacturers? (Please respond with a Yes or No)
- Are you experienced working in the Furniture / Design and Build industry? (Please respond with a Yes or No)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Victoria, Gr

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