Accountancy Software Support
2 weeks ago
Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Software Support Specialist with a strong accountancy & Payroll software background for a post sales support role based at their impressive UK headquarters in central London. This is an long 24 month contract with 2 days in their offices in London.
Duties
* Activate customer subscriptions and increase & accelerate adoption of other products.
* Support customers from the start of their entire journey
* Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
* Help develop the approach to customer activation and retention.
Skills
* Accounting or bookkeeping , Payroll and software knowledge.
* Ability to build urgency in customers to activate and use their subscriptions.
* Experience delivering software-based product onboarding or training.
* Great communication skills
Benefits
• Long contract
• Possible temp to perm
• Free breakfasts
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