Operations Business Change Manager
2 months ago
The Role
:The Operations Business Change Manager will play a pivotal role in driving and managing business change initiatives. You need to be a strategic thinker who can blend operational expertise with change management principles to ensure successful implementation of projects and continuous improvement initiatives.
You will analyse, identify and support routes for operational improvement and enhancement whilst ensuring the required standards are clearly articulated and embedded.
Key Responsibilities:
Support the implementation of the HSB Building Warranty Insurance Services’ annual operational and strategic plans and priorities in line with HSB UK and Ireland’s 2025 and beyond ambitions. Ensuring all business areas fully understand prioritisation, the change taking place and have process in place to support post-implementation. Responsible for best Practise oversight including: UAT testing completions, process flows etc. Audit of Post Go live oversight Ensuring all documentation completed correctly and compliantly Audit and upkeep of Document Version Control Departmental Operating procedures RACE process managment and updates Systems access management process Approve IT release plans and audit Manage any post implementation feedback and changes back to Business Product Owner Ensuring business areas perform adequate change control management Manages adherence to MRe essentials in relaiton to project management Manages the system user journey and improvements Change management including training, communication etc. Maintain a current and wide understanding of the market. Consider and advise the Operations Strategy & Oversight Manager of opportunities for development, maximising use of systems and analytics. Lead and manage multiple change projects simultaneously, ensuring they are delivered on time, within scope, and within budget. Ensure alignment of change development with operational needs and strategic goals. Monitor change related performance and customer feedback, driving continuous improvement.Key Skills & Experience:
Proven project management experience Awareness and understanding of regulatory framework, and regulatory requirements. Ability to lead the development and interpretation of numerical trends and analysis, identify key issues based on this information to enable well-informed business decisions. Effective stakeholder management at all levels.Qualifications & Educational Requirements:
Project Management related qualifications University degree or equivalent preferredBenefits:
Annual bonus Excellent pension scheme Private Medical Insurance Enhanced Maternity/Paternity leave (after 2 years’ service) 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service-
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